The focus of this position is to lead the delivery of user friendly, reliable, effective, and maintainable solutions that would satisfy TracFone’s customer support needs. This position is responsible for leading development, unit testing and integration of applications required for the live customer support of TracFone’s customers. These applications are used by call center personnel and are based on software technologies. ADF, Java, Microservices and PLSQL. This position also requires the knowledge of the Jacada Automation Platform as well as microsites. This position breaks down solutions into elemental components and coordinates the assignment and executions of the elements among an agile team of developers. This position is also responsible for the publishing of Coding and UI standards that would ensure a cohesive and productive development environment that would ultimately improve the performance of the whole practice.
RESPONSIBILITIES:
- Interpret requirements and design solutions that satisfy the customers’ needs, as well as the need for standardization, usability and maintainability of the different Agent facing applications. Breakdown solutions into components that could be assigned and tracked in pursuit of a fast and cost-effective solution.
- Develop and implement ADF/ Java/ Web Services / Oracle Objects Calls / Micro Sites / Service Integrations that would provide the data access layer for the Agent Applications processes.
- Develop and implement the ADF View Controller components, including Tasks Flows, Beans and JSF pages that would allow the successful interaction between the agents and the applications.
- Develop Services using the microservice architecture.
- Supervise tasks performed by other members of the solution team in order to ensure a cohesive approach that satisfies the external (customer) requirements and internal (technology) requirements.
- Publish and maintain Coding and UI standards.
Required Skills
Required Experience
- Bachelor’s degree in computer Science, Engineering or a related area of study or equivalent combination of education and experience.
- Ten (10) years of Application Development Experience for large IT systems.
- Telecom experience is a big plus.
- Extensive experience with a combination of software technologies: ADF, Java, Microservices and PLSQL.
- Knowledge of Jacada Automation suite.