Job Description

If you are interested in working in a fast-paced dynamic environment where interaction with the customer, as well as various roles in the implementation process, engages you then GovOS offers an exciting career opportunity for you. A configuration specialist is responsible for preparing computer applications, systems, and software for use. Your duties include assisting in the development of software, assisting in the setup of computer software, and organizing and conducting training on how to use the software. As a Configuration Specialist, you will be responsible for partnering with the Product Management, Engineering, and Client Success team while interacting with clients throughout the implementation process to ensure a successful client launch. They ensure a client doesn't only buy a product but has a positive experience with it. Visit www.GovOS.com to check out our product solutions.

Responsibilities

• Provide an engaging top-notch customer-focused experience to all customers
• Analyze, capture, document, and illustrate “as-is” and “to-be” business processes and requirements
• Prepare documentation such as functional/business requirements, as cases, and instructional documentation
• Configure, test, and implement business processes and requirements
• Provide onsite/online application training as needed
• Provide product demonstrations onsite/online to support project milestones as well as to support the sales team(s)
• Manage assigned project tasks in a timely manner and coordinate resources needed to complete tasks
• Provide weekly reports/updates of assigned tasks and progress to project manager/management
• Be prepared to play multiple roles in the implementation of a project
• Prospect clients and understand their needs
• Account ownership and customer satisfaction

Qualifications

• Customer-focused/engagement experience
• Excellent writing and verbal communication skills
• Quick learner with strong multi-tasking abilities
• Advanced knowledge of Microsoft Product Suite; Word, Excel, Project and Visio
• Available to travel up to 25% per year

Compensation & Benefits

• Pay Range: $65,000 - $80,000 annually
• Leadership and career development opportunities
• Competitive insurance (medical, dental, vision, and voluntary life & disability)
• Mental health benefits
• 401(k) plan (company matching)
• Paid holidays
• Flexible PTO - no accruals
• Paid generous parental leave

The pay range listed above represents the anticipated low and high end of the pay range for this position and may change in the future. Actual pay may vary and may be above or below the range based on various factors, including but not limited to work location, experience, and performance.