Graebel are an International Relocation Company who provide talent mobility and relocation solutions to Global 1000 firms and their employees. We pride ourselves on delivering exceptional customer service, and believe that happy and fulfilled employees make it happen. Our people are innovative, take ownership of their work, and as a result, take great care of our internal and external clients. We value truth, love and integrity where you help foster an environment of respect, honor, and caring for those that interact with us.
We are seeking A SENIOR INTERNATIONAL ASSIGNMENT CONSULTANT to join our expanding team in the Shard in London. This is a busy and fast paced role where multi-tasking is essential. If you thrive in an environment where you get to help people on a day to day basis and If you are ready to make a career move, please get in touch with us. We are looking for exceptional people who want to make a difference in the world.
The Senior international Assignment Consultant will be responsible for administering all components of international relocations for assignees and Clients of Graebel Relocation Services Worldwide. The successful candidate will perform initial consultations with assignees, and arrange authorized services, monitor the status of the relocation/assignment, and actively manage service escalations to ensure that all services are delivered per Client expectations.
DUTIES & RESPONSIBILITIES
- Serves as the single point of accountability for assignees. Consults with the assignee on their policy, identifies customer’s service requirements/needs and defines procedures to set a clear expectation of service levels and ensure assignee satisfaction.
- Initiates and coordinates authorized services on behalf of the assignee. Tracks initiations to ensure that the proper services are being provided on time and in accordance with the policy and assignees’ needs.
- Maintains communication with assignees to ensure their satisfaction. Performs service recovery actions for any matters that could potentially result in assignee/Client dissatisfaction while keeping management informed of status. Promotes a positive service reputation and promotes utilization of future Graebel services.
- Ensures all actions and data relating to the assignee are up to date and accurate in web based relocation management system.
- Serves as a liaison between internal Supplier Management and suppliers. Maintains positive relationships with service providers. Gives feedback to supplier management on providers and quality of delivery. Escalates potential supplier failures and ensures that supplier management takes necessary actions to limit exposure to the assignee/Client.
- Serves as a subject matter expert to less experienced team members. Provides policy specific training and assists with training of new team members.
- Assists the operational management team with ad hoc priority projects.
Required Skills
SKILLS & EXPERIENCE
- Education: Degree in Business or related field or equivalent relevant experience
- Experience: 4 or more years of experience in International relocation.
- Ability to work in a fast paced environment
- Demonstrate passion for the delivery of excellent customer service and helping others.
- Ability to deal with challenges and respond constructively to new demands and changing priorities
- Ability to work equally as well as part of a team or independently.
- Demonstrative problem solving skills
- High level verbal and communication skills.
- Excellent interpersonal and communication skills are required.
PLEASE NOTE THAT ONLY CANDIDATES WHO ARE LEGALLY ELIGIBLE TO WORK IN THE UK WILL BE CONSIDERED FOR THIS POSITION.
Required Experience