SUMMARY: The Director of Operations/General Manager will be responsible for the overall operations of the Ocean Club with a primary focus on Recreation and Events for all Members and guests. The successful candidate will be responsible for all matters related to the effective and professional operation of the Ocean Club, where pool, beach, lifestyle, and food and beverage events are common. This position will coordinate the efforts of the service staff and front of the house managers and work closely with the back of the house management to make the member experience exceptional. If you are entrepreneurial-minded, have a background as a recreational, activities, events, or cruise director, want an ocean view while you work, and be part of an extraordinary team, this position is for you!

POSITION RESPONSIBILITIES:

This role is responsible for overseeing the resident and member Ocean Club experience to include creating, marketing and managing dynamic, engaging events, ongoing recreational opportunities, and lifestyle activities for the community while managing the pool operation, food and beverage services, inventory controls, and facility maintenance needs. The successful candidate will have a warm and inviting personality to connect personally with the Members very quickly while also upholding policies and managing the budget for the benefit and enjoyment of all members. This highly visible position offers a flexible work schedule with the expectation the Director is available and engaging with members during peak hours of operation. 

JOB KNOWLEDGE AND EXPECTATIONS:

• Creating an environment of engagement and connectivity by planning and marketing a comprehensive recreation and social agenda for residents of the Grande Dunes communities;
• Plans, promotes, coordinates, and executes all lifestyle functions with a team of club professionals and the HOA;
• Building partnerships with local businesses and organizations to improve residents’ experience;
• Recruiting and organizing resident volunteers for clubs within a club and acts as liaison to related communities with the GD footprint;
• Developing an annual activities calendar and budget;
• Assisting in the execution of community marketing events;
• Serving as a local resource for homeowners regarding lifestyle;
• Tracks resident participation and interests and measures activity success and develops community wide metrics;
• Monitor trends in activities, programming to create diversity in program offerings within the scope of the budget;
• Promotes a service focused, warm, and friendly private club environment as an Ambassador of the Organization, advocating McConnell Golf’s philosophy to members and staff – We are Building Clubs of the Future;
• Manages a team of club professionals and works hand-in-hand with all department heads, providing leadership and vision;
• Incorporates safe work practices within all areas of the operation;
• Adheres to systems to measure and monitor effectiveness of staff, proper inventory control practices, and service levels;
• Interacts with various committees and develops innovative ways of promoting club functions, dining events, and activities for all outlets
• Plans, promotes, and generates enthusiasm for the diverse social programs and coordinates the efforts of volunteers and the club’s staff and as needed establishes staff schedules for all departments;
• Plans and approves internal and external marketing and promotions in print and digital form;
• Conducts weekly staff meetings, develops reports, and manages staff and talent development;
• Ensures that all events are correctly billed;
• Prior to the 10th of each month, the Professional reviews and provides a monthly financial report for the Ocean Club that includes variances, outlook, guidance, and recommendations;
• Develops the annual operating budgets for all outlets for the club, including a capital replacement budget, along with recommendations;
• Undertakes special projects as requested by McConnell Golf or the Owner
  

KEY COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.
• Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; keeps emotions under control; remains open to others’ ideas and tries new things.
• Oral Communication – Speaks clearly and persuasively in positive or negative solutions; listens and gets clarification; responds well to questions; demonstrates presentation skills; participates in meetings.
• Written Communication – Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information; proficient with technology tools.
• Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interest; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.
• Leadership – Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others. Truly adhere to the methodology of SITUATIONAL LEADERSHIP
• Managing People – Includes staff in planning, decision making, facilitation, and process improvement; makes self-available to staff; provides regular performance feedback, develops subordinates’ skills and encourages growth; solicits and applies member and guest feedback; fosters quality focus in others; improves processes, products and services; continuously works to improve skills.
• Cost Consciousness – Works within approved budget; develops and implements cost-saving measures; contributes to profits and revenue; conserves organizational resources. Adheres to the 3 M PHILOSOPHY (Measure Monitor Manage)
• Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in the decision-making process; makes timely decisions.
• Planning/Organizing – Prioritizes and plans daily and weekly work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes and schedules staff and assigns their tasks; develops realistic action plans.
• Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with possible frequent changes, delays, or even with unexpected events.
• Initiative – Volunteers readily; undertakes self-development activities; takes independent action and calculated risks; asks for and offers help; seeking advancement within the club industry and actively pursues management courses.
• Innovation – Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; Presents ideas and information in a manner that gets others’ attention.
  

MINIMUM REQUIREMENTS:

• Excellent hospitality, interpersonal, oral, and written communication skills;
• Solid knowledge of development and administration of youth and adult programs;
• Keen understanding of overall beach club management with emphasis on Food & Beverage operation;
• Proficient with computer technology and standard software programs including social media;
• Ability to interact professionally with all departments and outside contractors;
• Proficient knowledge of a serve-safe environment, work comp and labor laws, and general liability processes;
• Will present him/herself as an executive of the Owner and McConnell Golf with high moral standards;
• Able to handle multiple tasks and at times in a fast-paced environment with minimal, Manager supervision;
• Becomes an active participant in any local or regional association promoting the Grande Dunes facilities;
• Knowledge of preparing budgets and fiscal management.
  

COMPENSATION AND BENEFITS: 

Commensurate of experience, with a base salary range of $80,000 - $90,000 with bonus and incentive opportunities.

• Director will be eligible for an annual bonus of up to 5% of base pay, including but not limited to the following criteria
  • Overall annual F&B performance of all outlets to the prior year
  • Membership Satisfaction through community evaluation
  • Participation in Events to the prior year
  • Employee Turn-Over Ratio and Staff Development
  • Overall financial performance to prior year and forecast
• Employees are eligible for Health, Life, Vision, Dental, and Disability Insurance.
• Paid Time Off, 401(k) Plan, Flexible Spending Account, and employee discounts are some additional benefits of this position. There is a waiting period for eligibility for some benefits.
• Meals are provided without any charges, in a customary manner, on the Club premises, and for the convenience of the Club.
  Educational and Affiliation Allowance reimbursement for the Director for continuing education of up to $3,000 (three thousand dollars) annually plus affiliation dues.
• Telephone reimbursement up to $99 monthly for the usage of a personal cell phone.
  

CLUB INFORMATION:

Traveling over the bridge to the main entrance of Grande Dunes and seeing this breathtakingly beautiful community for the first time is nothing short of spectacular. The rest of the world falls away, and you feel a comforting peace settle over you. You see exquisite homes embraced by lush landscaping, an elegant club that could have been plucked from your favorite vacation resort, and last but not least, sand, surf, and sun. As you explore the coastal resort lifestyle of Grande Dunes and discover the extraordinary hospitality and personalized service that is woven into the fabric of life here, you realize that you’ve made an important discovery. This is home.

Grande Dunes Members Club opened in June of 2005. The course was designed by PGA Tour Hall of Fame Inductee, Nick Price, and award-winning golf course architect Craig Schreiner. The course was recently updated with all new bunkers and greens re-surfacing in 2020.

The Grande Dunes Members Club is the center of life of the Grande Dunes residents. Exclusively for club members and their guests, this 27,000 square foot Mediterranean clubhouse is the perfect setting for today’s active club lifestyle. The clubhouse features multiple dining options and gathering spaces, it is also the ideal place for special get-togethers and events.

In joining McConnell Golf, you will join a brand committed to “Building Clubs of the future.” Innovation, commitment to growth and development, a strong command of food and beverage, and related budget management, with energy and enthusiasm for ongoing improvement, will make you successful here.

DIRECT REPORTS:

• All management staff members at the Ocean Club
  

REPORTS TO:

The Director reports directly to McConnell Golf, LLC Regional Director and he/she will also provide operational updates as requested to the Division President of Freehold Communities and its managers.