GENERAL PURPOSE OF JOB
To provide personalized service to customers by providing assistance and suggestions in selecting products to meet their needs; to ensure that the department is ready for the customers; to merchandise displays; to ensure accurate pricing and signing is reflected on merchandise and throughout the department.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Demonstrate friendliness towards customers and co-workers
- Maintain cleanliness and presentation within the department
- Provide personalized customer service within department
- Answer incoming phone calls and direct each call to the appropriate store personnel
- Ensure every item has a SKU and is priced
- Ensure sale items are set before the start of a promo period
- Place sale signs out for sales events
- Retag items with new changes from buyers
- Call other stores for special orders
- Track special orders
- Rearrange floor sets every two weeks, or as necessary
- Spot-check prices and SKU numbers for accuracy
- Verify all merchandise has tags
- Put away stock that is left in cashier stations
- Assist in other areas in the store as necessary
- Receive shipments and stock products received
- Stock freight and ensure adequate amounts of merchandise available for purchase
- Assist cashiers and act as a back-up cashier as necessary
- Uphold all cooperative policies
- Perform other tasks and duties as required by supervising manager
SUPERVISORY RESPONSIBILITIES
- This position does not have supervisory responsibilities.
EDUCATION AND/OR EXPERIENCE
- **** High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Ability to write simple correspondence
- Ability effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
MATHEMATICAL SKILLS
- ****Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
REASONING ABILITY
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
- Ability to deal with problems involving a few concrete variables in standardized situations
OTHER SKILLS AND/OR ATTRIBUTES
- Strong communication and interpersonal skills
- Excellent customer service skills
- High level of integrity
- Accuracy and attention to details
- Thorough knowledge of the products and brands carried in the assigned department
- Strong merchandising skills
- Ability to read and implement floor plans
- Creative abilities
- Friendliness and cheerfulness towards customers and co-workers
- Ability to perform effectively in both individual and team environments
- Excellent prioritization and organizational abilities
- Possess a strong sense of urgency
Bilingual candidates encouraged to apply