Night Auditor

Hampton Inn & Suites Orem

Night Auditor

Orem, UT
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k) matching

    Employee discounts

    Paid time off

    Come join our award-winning team as the Night Auditor at he Hampton Inn & Suites in Orem. The position requires overnight shifts 4-5 nights a week (32-40 hours/week), 11pm-7am. Enjoy great benefits (see complete list below).

    Hilton and the Woodbury Group care about your safety where you work. We comply with Hilton brand standards and have adopted a "clean stay" environment to ensure the safety of you and our guests.

    Benefits (based on hours worked per week)

    Daily Pay - get paid on-demand

    Medical Insurance

    Dental

    Vision

    401K Employer Match

    Paid Time Off starting on first day

    Free Life and Accident Insurances

    Opportunities for growth and advancement within the Woodbury Group of hotels

    Awesome worldwide hotel discounts (up to 75% off)

    Employee Assistance Program

    Employee Wellness Program

    Summary of Duties and Responsibilities/ Essential Functions-

    Night Audit: Responsible for greeting and serving all guests in a courteous and professional manner; ensure guests are satisfied with guest room/suite and general hotel cleanliness, and their stay; respond to guests’ needs and requests; ensure the safety and security of our guests, associates, and the hotel while providing a welcoming experience; organize, confirm, process, and conduct guest check-ins/check-outs, room reservations, requests, changes, and cancellations; secure payment; verify and adjust billing; Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest; accept and record wake-up call requests and deliver to appropriate department; process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change; maintain the cleanliness and neatness of the front desk area; ensure that all hotel standards and procedures are applied; other duties may vary upon supervisor’s request. This is an overnight shift that requires an individual that can think on their feet and solve problems as they often work with limited direct supervision.

    Minimum Qualifications

    High school diploma or equivalent

    Exceptional customer service skills

    Excellent verbal and written communication skills

    Basic computer skills

    Availability to work a variable work schedule

    Must be to work on time

    Must present self in a professional manner regarding personal dress and grooming

    Ability to sit or stand for extended periods of time

    Ability to lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.