Job Description

• Maintain regular attendance
• Possess a great attitude, professional demeanor, polite and courteous behavior
• Oversee the Career Resource Center (CRC) and UC area: initializing and shutting down computers; making sure no personal information has been left behind; keeping all printed information such as signage, brochures, posters, etc. up to date; and be responsible for information related to services and events that are displayed on the CRC TV, using PowerPoint software
• Welcome customers to the site and provide initial assessment of their needs
• Have knowledge of and understand workforce programs and services as well as related services
• Engage customers and enthusiastically promote the CareerLink and the various services encouraging customers to seek and utilize the services available to them
• Direct customers with scheduled appointments or known needs
• Assist customers with password retrieval, online job applications, resume updates, etc.
• Provide all new customers and customers that have not visited the CareerLink in the last three months with a general overview and orientation to CareerLink services
• Assist with and/or ensure that all customers are registered on the PA CareerLink website and that all information is current and the customers’ resumes are up to date
• Based on initial assessment, determine customers’ needs and potential eligibility for various partner services
• Make appropriate referrals to internal programs, introducing the customer to staff when possible
• Enter core services and case notes into the CWDS system
• Keep records of initial assessments and referrals, prepare reports as required
• Provide follow up after 30 days of initial visit, ensuring successful referrals were made, then input case notes in CWDS
• Answer and direct telephone calls in a timely and professional manner
• Attend periodic CareerLink meetings as well as informational and training meetings or webinars
• Serve as point of contact for IT support provider and Workforce Solutions, assisting with troubleshooting all non-state related IT issues
• Manage and/or assist with social media presence
• Periodically monitor customer satisfaction
• Understand and evaluate customer perspectives, needs and requirements
• Manage a variety of projects
• Assist in maintaining a safe and satisfying work environment
• Pass along congratulatory notes to customers, clients and visitors
• Consult and cooperate with departmental managers to improve centers effectiveness
• Perform other duties and tasks assigned

Qualifications

• High school diploma or equivalent
• Up-to-date computer skills including: Database user interface and query software, document management software, electronic mail software, spreadsheet software, slide show software, web based/internet, and social media platforms
• Valid driver’s license
• Positive socialization skills
• Ability to support and motivate other people
• Ability to communicate clearly verbally and in writing

Additional Information

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.