Benefits:

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Perks, Benefits, & Schedule:

Substantial employer contributions to employee insurance premiums for health, dental, vision, and life insurance.

No nights, flexible schedule, work with dogs!

Employee discounts

About the Position

The Scenter Supervisor is a critical position at Scenthound Herriman. As Scenter Supervisor, you will be responsible for providing leadership and running your shifts efficiently. We are a new, fast growing brand. We are seeking a supervisor who wants to grow with us and is not afraid to get hands on with dogs! This position requires:

Management experience in retail, restaurant, or customer service industry is a must! (minimum one year)

Service or retail sales experience

Ability to provide the Basic Hygiene Services to dogs when the schedule demands

Customer service experience (retail, restaurant)

Experience in a membership-based business model is a plus

Proven ability to build an excellent store experience

Prior sales experience preferred (1 year+)

Strong financial and business acumen

Ability to function well in a fast-paced environment

Computer/technology proficiency

Who We Are Looking For

We are searching for a Supervisor who leads by example and embraces new challenges. A successful Scenthound Supervisor is an independent problem solver, adaptable, detail-oriented, and a compassionate dog lover! We are looking for a HANDS-ON leader who will assist in training employees, respond to customer service needs, and model appropriate behaviors in the store. This role provides leadership through building a culture of recognition while motivating the team with the goal of operational excellence. As a membership-based business, the ability to close sales is a vital part of this role, and the ideal candidate will have prior sales experience in retail or service-related fields. Bilingual English & Spanish preferred, but not necessary.

Tasks:

Instructs, trains, coaches, and develops staff.

Understand store financials and KPI’s such as Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio

Sell memberships to walk-in customers

Drive membership sales through dog health and wellness education

Maintain a knowledgeable team that prioritizes dog wellness and safety

Provide leadership, guidance, and mentorship for the Scenter employees

Drive employee development through leadership and training

Uphold quality standards through hands-on participation, employee audits, and training

Create an environment conducive to teamwork, open communication, and Scenthound values

Manage client expectations; Resolve customer concerns

Ensure the safety of dogs and team members at all times

Adhere to Scenthound sanitary and cleaning practices

Starting pay for this position is $16/hour + a guaranteed $1/hour in tips (although tips currently average $3/hour.) Additionally, a $5 commission will be paid for each membership sold. The position also includes up to $275/month in healthcare insurance reimbursement.