Position Overview

The General Manager is responsible for effectively managing all facets of their gym, including, but not limited to hiring, training, development of team members and overall gym operations. Including delivering excellent customer service to our members while role-modeling the organization's values and culture.

We Offer

Competitive pay

Training programs

Employee discounts and perks

Promotion opportunities

Fitness-minded workplace culture

Certification discounts (NASM, ACE, ISSA, or NCCA accredited equivalent)

Plus, additional perks!

Member Experience Responsibilities

Deliver exceptional gym member experience

Oversee member experience within the gym and lead by example

Provide and maintain the highest level of customer service to our members

Provide effective decision-making regarding customer service issues to provide a positive member experience

Ensure our members receive the best fitness experience by walking the gym floor and assisting members when needed

Manages member feedback of gym

Team Member Experience Responsibilities

Deliver exceptional team member experience

Hire, train and schedule all gym-level staff

Trains and develops front desk team members and/or frontline team members regarding all standard operating processes involving member acquisition and onboarding

Manage and evaluate the performance of all gym team members

Oversees team member bi-weekly payroll to ensure all missed punches are corrected and submitted on time with payroll signed off by indicated deadline

Gym Management Responsibilities

Facilitate and monitor company-wide initiatives

Ensure facility is clean and operationally sound & assist in organizing weights and inspecting equipment to ensure it is in working order

Effectively manages the operations of the gym, including managing gym-controllable inventory and assets

Be an ambassador of your gym by promoting and staying aware of your gym's social media and digital presence

Understands budgeting, inventory, payroll, labor management, and facilities maintenance

Have business acumen that includes an understanding of the competitive landscape and community around the gym

Stay aware of all job postings for your gym, and ensure interviews are performed on a consistent basis to prevent any open positions in operations or fitness

Qualifications

Fitness industry experience preferred but not required

Promotionally-oriented and have the ability to direct sales through company required outreach programs

Strong customer service orientation with proven results

Understanding of performance metrics including P&L, revenue, budgeting, inventory, payroll, cost controls and facilities maintenance

Excellent verbal and written communication skills

Open, participative leadership style and drive for excellence

Strong work ethic, integrity, and professional demeanor

About Gold’s Gym

What started out in 1965 as a small gym in Venice Beach, California has since become the most well-known and traditional fitness company in the world -- Gold's Gym. Over the last 55 years, Gold's Gym has developed into a global brand with over 600 locations spanning 6 continents. Bodybuilding greats such as Arnold Schwarzenegger, Lou Ferrigno and Franco Columbu worked out at the original Gold's Gym, which went on to become the most legendary gym in the world. In the fitness industry, the brand enjoys cult status and universal appeal with 96% aided brand awareness.