Job Description
The Spa Concierge is in charge of interacting with guests in the spa. Ensuring each guest experience is personalized and seamless. You also provides recommendations and promotes a calm and tranquil environment throughout guests’ visits.
Job responsibilities include, but are not limited to:
- Provide warm welcome and personalized service to all guests visiting the spa.
- Perform check in and check out of all spa guests. Handle payment transactions for treatment and retail products.
- Handle telephone reservations in line with service standards, using proper telephone etiquette.
- Ascertain guest satisfaction upon guest departure and ensure.
- Provide guest escorts to changing rooms, relaxation area and swimming pool.
- Complete all opening and closing duties professionally and accurately.
- Ensure spa reception area is kept clean and free of clutter, retail display is presented elegantly and appropriately replenished at all times.
- Ensure all payment transactions are accurate at the end of each shift, reporting any discrepancies to the immediate supervisor.
- Scheduling spa reservations and upsell treatments to maximize room and therapist utilization.
- Provide retail recommendations to guests tailored to their specific needs.
- Report accidents, injuries to management.
- Follow all company policies and procedures.
- Ensure uniform and appearance is tidy and professional, in line with grooming standards.