Guest Experience Ambassador - Epperson

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MetroLagoons

Guest Experience Ambassador - Epperson

Wesley chapel, FL
Full Time
Paid
  • Responsibilities

    MetroLagoons is growing fast, and we are looking for motivated individuals to grow with us! If you are an energetic and enthusiastic professional. _ Come join the team at the best lagoons in the United States!_

    Job Summary– The Guest Experience Ambassador is responsible for executing strategic partnership and event initiatives at their designated lagoon location. Reporting to the **Corporate Strategic Partnership & Guest Experience Coordinator **and collaborating closely with the Corporate SP&E Coordinator, this position ensures successful on-site implementation of events, partnerships, and related activities while delivering exceptional guest experiences. This role also includes serving as an emcee for events, leading guest activities, and acting as a "Funbassador" to ensure guests are entertained throughout their visit.

    Responsibilities Includes:

    1. Event and Partnership Execution

    • Coordinate on-site presence for partnerships and events, including:
      • Managing digital and printed signage.
      • Overseeing MetroLagoons radio programming and similar initiatives.
    • Serve as the on-site point of contact for event setup, logistics, and execution to ensure smooth operations.
    • Provide feedback and updates to the Corporate SP&GE Coordinator regarding on-site activities and partnership performance.

    2. Guest Engagement and Entertainment

    • Act as an emcee for events such as Trivia, Karaoke, Bingo, and similar activities to enhance guest participation and enjoyment.
    • Lead Kid’s Activities and other planned or pop-up events, ensuring a fun, engaging, and family-friendly atmosphere.
    • Serve as a "Funbassador," interacting with guests and maintaining energy and enthusiasm throughout the day to elevate the guest experience.

    3. Contracts and Partner Coordination

    • Manage contracts with 3rd party contractors and business partners, ensuring compliance with terms and alignment with event objectives.
    • Schedule and oversee 3rd party contractors and business partners to ensure proper coverage for events and activities.
    • Reconcile activities, payments, and operational metrics of 3rd party contractors to ensure accuracy and accountability.

    4. Monthly SP &E Calendar

    • Collaborate with the Corporate SP&GE Coordinator to implement the monthly SP&GE calendar for the lagoon.
    • Ensure all events and partnership activities are executed in alignment with the calendar and MetroLagoons standards.

    5. Budget and Resource Oversight

    • Assist in monitoring on-site SP&GE labor and operational expenses (OPEX) to ensure adherence to approved budgets.
    • Provide accurate reporting on on-site spending, 3rd party contractor activities, and resource allocation.

    6. Team Collaboration and Leadership

    • Work closely with the local lagoon team to align on event logistics and guest experience goals.
    • Support and guide team members involved in SP&GE activities to ensure consistency and professionalism.

    7. Communication and Reporting

    • Maintain regular communication with the Strategic Partnership & Events Manager and Corporate SP&GE Coordinator.
    • Compile post-event reports, including successes, challenges, and recommendations for improvement.

    Qualifications:

    • High school diploma or equivalent required; Bachelor’s degree in Event Management, Marketing, or a related field preferred.
    • 3-5 years of experience in digital marketing and advertising.
    • 1+ years of experience in event coordination or a related field.
    • Hospitality or customer service experience preferred.
    • Experience as a host, emcee, or similar role is a plus.
    • Strong organizational and time management abilities.
    • Excellent communication, public speaking, and interpersonal skills.
    • Ability to engage and entertain diverse audiences, including families and children.

    Schedule: The schedule for this position is primarily Wednesday through Sunday , with typical working hours from late morning to early evening. Some evening events may require extended hours based on event needs. The role also includes providing on-site coverage for SP&E Coordinator absences, vacations, or additional events as necessary. **
    **

    Work Environment: This position is located on-site at a MetroLagoons location and involves daily interaction with the lagoon's team and guests.

    BENEFITS: Paid time off, Paid Health Insurance for Full Time employees, Dental and Vision Insurance, Life insurance and 401(k)