Benefits:

401(k)

401(k) matching

Employee discounts

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Tuition assistance

Vision insurance

Wellness resources

About our Brand

More than a group of hotels, The LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. LINE hotels are both reflective and responsive— shaped by the communities they are part of while also contributing something new to those places. LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.

We are seeking a dynamic Guest Experience Coordinator to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.

Responsibilities

Must be courteous and gracious, maintaining a professional demeanor at all times

Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel

Maintain “open door” communication with employees

Seek out opportunities for guest-centric experiences in all outlets of the hotel by following established procedures to conduct pre-arrival, and follow up from guest correspondence and feedback

Oversee and implement Hotel Guest Experience initiatives

Be an Experience Assistant by being a liaison with in-house guests, provide service poolside during the summer months, do VIP meet and greets during check-in, and coordinate among all departments for seamless execution of service

Coordinate the VIP program which includes identifying potential guests and updating the guest profile with background information, assisting Front Office team in identifying potential upsell guests to the couple’s floor, and communicating successes to the Hotel in an effort to keep intensity and focus high

“No Fuss” Curbside Check in which includes assisting the Reservations and Front Office teams to identify guests and achieve a seamless arrival experience for return guests.

Monitor Curbside Check in by setting a goal of 15% of all arrivals as Curb Side guests and communicating successes to the Hotel in an effort to keep intensity and focus high

Be knowledgeable on all products available within the hotel Lobby Shop

Monitor and maintain Lobby Shop, perform product inventory, and all guest transactions

Work with Front Office Managers and Reservations Team to learn from each other’s successes and failures to develop a consistent product company wide

Proficient in all department systems and programs including Property Management System, Guest Service Request and Reservation Systems

Coach staff to achieve culture standards & core standards of Guest Experience Assistant/Manager and couple experience

Supervise the activities of the Front Office team in order to ensure adherence to The Line Hotel standards, policies & procedures

Assist with responsibilities and duties in the absence of or due to heavy volume in any Rooms Division area

Ensure staff understands their job expectations before holding them accountable

Maintain awareness of documentation needed and retained in employee files

Be familiar with all safety and emergency procedures including OSHA requirements

Attend relevant meetings

Core Competencies

High School diploma or general education degree (GED)

Three (3) years related experience in hospitality or service industry preferred

Strong communication skills

Collaborative spirit

Ethical Conduct

Computer Proficiency: Microsoft Office, Opera PMS

Positive Attitude

Eye for Detail

Problem solving abilities

Compensation & Benefits

We offer competitive wages and benefits while fostering a diverse and inclusive work experience.

We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.