Benefits:

Commission Structure

401(k)

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

La Loteria is an exclusive private club dedicated to offering a personalized and luxurious experience for our members. We are seeking a Guest Experience Manager (GEM) who will oversee new member recruitment and planning/coordinating all events. This role requires exceptional communication, strong organizational skills, and a commitment to delivering outstanding guest experiences that exceed expectations.

Key Responsibilities:

Guest Relations:

· Provide outstanding, personalized service to members. Address inquiries and resolve concerns, ensuring a memorable and seamless experience.

· Build and maintain strong relationships with guests and members to ensure a seamless and enjoyable experience.

· Adress VIP and Private dining needs, coordinating with leadership and staff to meet special requests.

· Promote all available amenities, experiences, and services offered by all Tim Love establishments.

Membership Management:

· Manage all aspects of the private club’s membership, including enrollment, orientations, and updates to member accounts.

· Develop and distribute monthly newsletters and maintain communication with members regarding events and special offers.

· Coordinate reciprocal guest visits and manage exclusive benefits for members.

Marketing and Event Coordination:

· Collaborate with the Marketing Director to promote club programming, events, initiatives, and drive new membership.

· Plan and execute monthly member-focused events to enhance engagement and value.

· Oversee large-scale events, ensuring smooth coordination with leadership and adherence to brand standards.

Operational Coordination:

· Maintain high level of professionalism while representing the brand.

· Provide hands-on support during service and events, assisting with tasks as needed to ensure smooth operations.

· Manage a company phone and computer, ensuring timely responses to all communications.

Qualifications:

· Experience in guest relations, private club management, or a related field preferred.

· Excellent interpersonal and communication skills, with the ability to anticipate and address guest needs across all Tim Love establishments.

· Strong leadership, organizational, and communication skills with the ability to manage multiple priorities.

· Experience in marketing is a plus.

· Knowledge of luxury hospitality and private club operations is a plus.

· Flexible schedule, with availability to work evenings and weekends as required for events.

· Reliable transportation and familiarity with the local area.

Benefits:

· Medical/Dental/Vision insurance and 401K plans.

· Paid vacation and sick leave.

· Competitive salary based on experience and qualifications.

· Opportunity for advancement.

· Employee discount and boot program.

Work Schedule:

· Office Hours: Monday – Friday 8:30 AM – 5 PM + weekend availability if needed.

Pay:

· $50,000 base with commission structure.