Benefits:

Dental insurance

Employee discounts

Free food & snacks

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

Come join The brand NEW beautiful Woodhouse Spa Broomfield! We are currently looking for exceptional customer service & leadership skills.

More specifically, our qualified Guest Experience Manager:

Orchestrates the spa schedule and ensures proper guest flow

Rocks sales numbers by providing gift card and retail recommendations

Ensures a positive, consistent guest experience

Supports the general manager

Is super organized and has an astute attention for detail, always making sure the place is tidy and everyone has marching orders for the day

Maintain a high level of positive and professional approach with employees, coworkers, and guests.

Set performance goals with General Manager that align with Woodhouse Spa.

Act as the first point of contact for all spa concierge & spa concierge leads.

Act as the first point of contact in guest service recovery for the property.

Review appointment book, events scheduled and schedule spa concierge employees accordingly.

Drive team morale and be present and visible to guests and team members at all times.

Assign, train, mentor, and direct staff to ensure exceptional guest experiences.

Maintain communication between the front desk and all employee's regarding guest arrivals and departures.

Manage all aspects of the booking/appointment system and solve issues that arise.

Interact with guests to obtain feedback on their experiences and improve service delivery.

Acknowledge special occasions, birthdays and provide correct amenities when applicable.

Maximize spa revenue and bookings by analyzing daily reports and maintaining documentation with general manager.

Requirements

Proven leadership/management experience in a spa, hospitality, luxury hotels, event planning, guest relations, or service management.

2-3 years or equivalent combination of education and experience in high volume guest-interfacing hospitality.

Highly knowledgeable about the surrounding area & lives within 20 minutes or less from location.

Excellent customer service skills with a friendly and warm demeanor.

Strong verbal and written communication skills and ability to multitask.

Strong knowledge of hospitality/booking software and MS Office required.

Ability and willingness to work flexible long hours including weekends, holidays, and late nights.

Ability to work on feet for eight hours or more.

Must be able to lift/push/reach for/carry 25+ pounds occasionally.

High school diploma or equivalent experience/training required; some college preferred.

Woodhouse Employee Perks include:

Competitive Pay and Incentive programs

PTO for management roles

Generous discounts for you and family to enjoy services and products

“The Woodhouse Way” paid training program

Working in a new state of the art facility

Ongoing training opportunities on the Woodhouse University website

We are a company that recognizes, rewards and celebrates with you along the way--as you excel and grow in your talents, opportunity will follow you. Come join our Team at The Woodhouse Spa Broomfield! The Woodhouse Spa is an Equal Opportunity Employer.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.