Our hotel is thriving and we are looking for a customer service specialist who is both passionate and detail-oriented to be our next guest services manager. You will be in charge of overseeing all front office staff and operations to ensure that our guests have a wonderful experience. Hiring and training staff, managing guest issues or complaints, and increasing the hotel's profitability with improved occupancy rates will be part of your daily responsibilities. Our ideal candidate has a track record of demonstrated leadership and at least two years of team management experience, preferably in the hospitality industry. If you're ready to take the next step in your career, apply now! Responsibilities: • Resolve any visitor concerns, issues, or accidents in a courteous, timely, and attentive manner • Ensure consistent standards of guest satisfaction by managing the whole front office operations of the hotel • Increase occupancy and profitability by developing and promoting hotel services and amenities through up-selling strategies • Monitor the customer service standards and performance of front-office team members while also hiring, training, and emphasizing teamwork • Create financial and operational strategies for the guest service department that are consistent with the hotel's overall goals in the short and long term Qualifications: • Applicants must have a high school diploma or GED • 3 years of previous experience working in the hospitality industry • Possess excellent management skills, communication skills, and multitasking skills • Proven customer service experience with a strong guest-focused mentality • 2+ years managing a team in a hospitality role or equivalent customer service role Compensation: $40,000

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