Guest Satisfaction Lead

Cabo Bobs LLC

Guest Satisfaction Lead

San Antonio, TX +6 locations
Full Time
Paid
  • Responsibilities

    Benefits:

    Flexible schedule

    Opportunity for advancement

    Paid time off

    Join our dynamic team at Cabo Bob’s as a Guest Satisfaction Lead, where you'll play a pivotal role in ensuring every guest leaves with unforgettable memories. Working closely with the General Manager, you'll lead by example, fostering a positive and supportive environment for both guests and team members. We're committed to your growth and development, offering the potential for promotion. Your responsibilities will include overseeing food preparation to guarantee freshness and accuracy, while ensuring our guests' satisfaction remains paramount. Join us in creating exceptional experiences, where every detail matters, and every guest leaves with a smile.

    BENEFITS:

    Sundays off

    Bonus program

    Flexible scheduling

    Potential for promotions (we want you to stick around)

    Free food

    Free uniform

    Shoes every 6 months

    Access to group health insurance

    Paid time off (full-time employees)

    RESPONSIBILITIES:

    Organize and strategize for business operations

    Proactively identify opportunities for enhancing workflow and productivity

    Conduct interviews and evaluate candidates for employment suitability

    Integrate and lead by example with our values of BBM (Be friendly, Be helpful, Make it great)

    Maintain accurate records and complete essential tasks such as temperature logs, cleaning evaluations, and restocking checklists

    Provide constructive feedback and coaching to team members to support their professional growth

    Collaborate with store managers in weekly meetings to discuss business performance, staffing needs, and service improvements

    Ensure the accurate execution of catering orders and online orders

    Adhere to a flexible work schedule, including day, night, and mid shifts, as required by business needs

    Foster positive relationships with staff, guests, and management

    Enforce policies consistently to maintain a safe work environment

    QUALIFICATIONS:

    Current Food Handler certificates

    Clean driving record

    Strong communication skills (English required, bilingual a plus)

    Strong interpersonal skills

    Ability to stand for extended periods during shifts

    Capability to lift and carry items weighing a minimum of 50 lbs

    Ability to reach, bend, squat, and lift while on the shift

    Proficiency in multitasking, efficiently managing various responsibilities simultaneously

  • Locations
    San Antonio, TX • Austin, TX