Job Description
Summary
The Guest Service Agent drives guests to and from various local locations per requests from various hotel departments. They provide assistance and support to the front desk as needed.
Job Posting Deadline
Applications for this position will be accepted until December 1, 2024.
Essential Job Functions
• Pick up and deliver guests to various local locations as scheduled by the Front Desk
• Familiarize guests with points of interest, restaurants, activities, and hotel facilities while transporting guests
• Know about all daily hotel functions, locations, and times for appropriate guest direction
• Maintain constant communication with Front Desk for itinerary changes and guest requests
• Check inside and out of vehicles for cleanliness
• Clean inside and outside of vehicles when needed
• Check all essential fluids including oil and brake fluid and check the tire pressure
• Report any problems with the vehicles to Guest Services Manager
• Fill out vehicle maintenance checklists as directed
• Report all accidents accurately filling out incident reports immediately
• Assist Front Desk in locating lost baggage through airlines and guest services desk at airport
• Drive safely at all times
• Other duties as assigned
Qualifications
• Must be over 18 years of age
• A valid driver’s license is required
• High School Diploma or high school equivalent preferred
• 1 year of guest / customer service skills preferred
Additional Information
Supervision Given and Received
Given: This position has no supervisory responsibilities.
Received: Works under direct supervision of Front Office Manager. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available.
Work Environment and Physical Demands
Ability to reach, crouch, kneel, see, hear, stand, walk and run for extended periods of time.
Regularly work/drive in adverse weather conditions. Frequently drive in bright sunlight and at night. Exposure to noises that cause distraction and may be required to walk on slippery and uneven surfaces. Must be able to constantly lift, push or pull up to 50 lbs. individually or with assistance.
Job Benefits
This position is classified as a seasonal full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.
• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass
• Other company perks
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.
For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks
Aspen One participates in E-Verify.