Join our team at The Trade Hotel, the Official Hotel of Deer District now hiring a Guest Service Manager.

We are looking for talented people that will celebrate the fabric of our city and take pride in providing amazing guest service. Showing our guests and visitors an authentic Milwaukee experience, one that merges modern style and sophisticated comfort with pure Wisconsin hospitality.

Core Benefits:

• Paid Sick Time
• Paid time off and Personal Days
• Paid volunteer hours → Earn money for community service!
• Flexible schedules

Team Member Travel Perks:

• Worldwide hotel stays starting at forty-nine dollars per night
• Rate based on availability and property brand
• Free night stays at NCG Hospitality hotels

Professional Development:

• Dedicated training and development with opportunities for growth

• Educational and professional certification assistance

Health and Wellness:

• Health, Dental and Vision plans
• Virtual telehealth services
• Team Member Assistance Program with mental health resources
• TeleDoc confidential counseling
• Health and fitness monthly reimbursement program

Financial:

• 401(k) retirement plan
• 100% match on the first 3% and 50% match on the next 2% of team member contributions
• Same day pay option
• Health Savings Account

How do I make an impact on my team?

Guest Service Manager assists in the management of the property ensuring efficient operations and guest satisfaction of all outlets by maintaining and managing the highest standards of products and services.

Provides exceptional guest service to all guests, setting the standard for front desk team to follow

Review and work to maintain excellent service scores

Assists with various accounting/financial functions for the property

Assists General Manager in preparation of forecasts and reports and assists in the development, implementation, and monitoring of the budget

Assists in maintaining product and service quality standards by investigating complaints and initiating corrective action, and by conducting periodic room inspections

What does success look like in this role?

Two or more years of supervisory experience

Two or more years of general property operations experience

Strong interpersonal, relationship building and communication skills

Strong organizational skills and attention to detail

Strong customer service skills to include problem-solving and complaint resolution.

Who is NCG Hospitality®? We are a leader in the ownership, development, and operations of premier hospitality properties. Established over 45 years ago, NCG Hospitality has evolved into a successful third-generation, family-owned business. We proudly own and operate over 30 properties across multiple states including Hilton and Marriott hotels, restaurants, and a conference center. We explore the limitless possibilities of the hospitality industry, grounded in our four core values of Growth, Fun, Trust, and Responsibility.

As you give your all to our guests on their unforgettable journeys, rest assured that we'll be there every step of the way, supporting you on your own thrilling adventure. Check out our jobs at ncgcareers.com and join our growing team!

NCG Hospitality is an Equal Opportunity Employer.

THE TRADE HOTEL IS OWNED AND MANAGED BY NCG HOSPITALITY