Guest Service Representative

Carmel Management LLC

Guest Service Representative

Charlotte, NC
Full Time
Paid
  • Responsibilities

    Benefits/Perks

    Flexible Scheduling- mostly pm shift

    Career Advancement Opportunities

    Competitive Compensation

    Job Summary

    We are looking for a customer-focused Guest Service Representative to join our team! You are the face of our hotel, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist customers with checking in and out, handle front desk operations, and a variety of other guest interactions.

    The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a “people person” with a passion for providing exceptional customer service, we want to meet you!

    Responsibilities:

    Greet every guest with a smile

    Must Have FOSSE experience and Marriott experience

    Assist guests with the registration process

    Answer phone calls and take messages accurately

    Anticipate the needs of guests and build rapport

    Respond to guest concerns and resolve them appropriately, escalating to management when necessary

    Maintain accurate records of registration and payment information

    Ensure compliance with health and quality standards

    Qualifications:

    High School Diploma/GED required

    Familiarity with hospitality industry standards

    Knowledge of front desk operations and procedures

    Proficient in English; knowledge of other languages is a plus

    Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations

    Ability to demonstrate genuine care for customers and employees

    Ability to work in a fast-paced environment

    Bi-lingual is a plus