Guest Service Representative / Customer Service
Benefits:
Employee discounts
Flexible schedule
Free uniforms
COMPANY AND CULTURE: At Nothing Bundt Cakes, the Guest Services Representative, also referred to as Joy Creator (JC), sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You’ll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You’ll make everyone feel welcome, and you’ll create an environment of generosity, happiness, and joy in your community. Possibility for growth within the company to Craft and/or be a Key Holder. Available daytime, some evenings and weekends.
JOB POSITION: Weekend JC for new operating hours: Sunday 12 pm-5 pm, some Saturdays. The JC creates a warm and welcoming environment in which to serve the Nothing Bundt Cakes guests both in person and by telephone. The JC does side work duties for the Crafting Department, some light cleaning and clerical duties.
RESPONSIBILITIES:
Introduce walk-in guests to the bakery and products using a Guest Tour
Suggest creative solutions to guests with walk-in orders
Suggest the purchase of add-ons and retail to make the product a complete experience
Assist phone-in guests with their orders
Operate and balance the POS with accuracy and efficiency
Collect email addresses from guests
Have current and complete knowledge of current prices, products and promotions
Keep retail area clean, swept and neatly merchandised throughout the day
Dust all retail surfaces at least twice per week, including counter tops and POS stations.
Carry out the duties the crafter & other departments assigns from time to time
QUALIFICATIONS:
Possess a strong sense of teamwork
Ability to follow instructions
Has integrity
Takes initiative
Works well under pressure
Outgoing and friendly personality
Attention to detail
Multi-tasking ability
Strong sales ability
Strong sense of urgency
Genuine care for others’ needs
PERKS & BENEFITS:
Annual raises and performance based raises
We have great operating hours! Monday-Wednesday 9 am-7 pm, Thursday-Friday 8:30 am-7 pm. Saturday 9 am-6 pm, Sunday 12 pm-5 pm
We observe all major holidays
Team building outings
Employee discounts
We offer flexible work schedules
You don’t have to be 18 to work here, so students can join us
You’ll get trained, not only on selling cake, but on growing your career
We love to celebrate and bring joy to the community
Joy is the job! Apply now!
Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.
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