Benefits:

401(k) matching

Company parties

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Tuition assistance

Vision insurance

Do you like to make sure guests feel at home and make their process easy all while working in a beautiful environment?

Carter Creek Winery Resort and Spa is looking for this person to work as our Front Desk/Guest Service Supervisor. Our Resort propery has 78 Villas, entertainment, restaurant, spa and award winning wine and beer. It is a one stop shop for the Hill County Traveler. Visit us a https://www.cartercreek.com.

What is expected from you:

Oversee the day to day operations of the Guest Service Agents

Serve as agent when needed to assist guests

Help to train agents on skills and customer service responses

Respond to resort reviews and report all reviews to management

Talk on the phone and assist with reservations

Work with Resort managers on guest experiences

Assist with set up of lobby and breakfast preparations if needed

Inventory control of front desk store

Oversee resort amenities for guest rooms and welcome letter for guests

Afternoon Shift

Typical schedule Wednesday through Sunday, but varies based on occupancy

Must be willing to work weekends and holidays

Must be willing to be on call every other week for staff questions and resort issues

HS Diploma or equivalent; Bachelor's degree preferred.

One to two years related experience

Knowledge of core computer programs and aptitude for working with new systems and software

Aptitude for customer solutions and customer service

What we will do for you:

Benefits to include insurance, paid holidays after 90 days

401K Retirement + match after 1 year

Discounts on property stays, wine, beer, retail, and spa

Training on our resort systems to include our phone system, reservation system and resort amenities

Work in a well lit, indoor environment

Guide your experience in a resort environment and hospitality