Guest Services Agent

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Landstar Management Holdings LLC

Guest Services Agent

Davidson, NC
Part Time
Paid
  • Responsibilities

    Job Summary

    We are seeking a dedicated and service-oriented Guest Services Agent to join our team and provide exceptional guest experiences at our reservation center. As the first point of contact for many guests, you will play a critical role in ensuring every interaction reflects our commitment to hospitality excellence. This position is ideal for someone passionate about customer service, enjoys working in a fast-paced environment, and takes pride in delivering friendly, helpful, and knowledgeable support.

    Responsibilities

    • Deliver welcoming, friendly, and personalized service to guests while maintaining a professional demeanor.
    • Address guest inquiries and resolve concerns promptly and effectively.
    • Coordinate with resort staff to fulfill guest requests using hospitality systems, including phone and property management software.
    • Maintain thorough knowledge of resort policies, amenities, services, and rates.
    • Perform administrative and audit tasks such as reviewing booking charts and processing adjustments.
    • Support the reservations team by handling calls, answering questions, and providing detailed information.
    • Provide personalized recommendations by developing knowledge of resort features and offerings.
    • Help ensure a smooth and enjoyable guest experience from pre-arrival through check-out.

    Requirements

    • Customer Service Excellence: A passion for hospitality and delivering exceptional service.
    • Professional Experience: Previous experience in a hotel or resort guest service or front desk role.
    • Strong Communication: Excellent phone etiquette and interpersonal skills.
    • Organizational Skills: Detail-oriented and capable of managing multiple tasks efficiently.
    • Accountability: Dependable, self-motivated, and takes ownership of assigned responsibilities.
    • Tech Proficiency: Comfortable using Excel, Google Docs/Sheets, phone systems, and hospitality software; adaptable to new technologies.
    • Professionalism: Maintains a polished and courteous presence in all interactions.
    • Education: High school diploma or equivalent required.

    Skills

    • Hospitality & Guest Relations
    • Customer Service
    • Phone Etiquette & Reservations Systems
    • Problem Solving & De-escalation
    • Communication & Collaboration
    • Time Management

    Schedule

    • Part-time
    • Weekend availability is required
    • Additional hours may vary based on business needs

    Experience

    • Guest relations: 2 years (Required)

    Location Requirements

    • Ability to commute: Davidson, NC 28036 (Required)
    • Ability to relocate: Davidson, NC 28036: Relocate before starting work (Required)
    • Work Location: In person