Part-Time Guest Services Associate Job Description ****

Position: Guest Services Associate, American Freedom Museum
Classification: Non-Exempt
Status: part-time: 12-18 hours per month
Work Schedule: 2-3 Saturdays per month from 9:30 a.m. – 3:30 p.m.; and special events as needed

Mission Statement: The Brook Hill School provides excellence in college preparatory education, affirms the gifts and challenges the potential of each student, and encourages students to honor God through Christ-like character.

Staff Profile:

The Brook Hill staff member should possess spiritual characteristics that reflect:

• Acceptance without reservation of The Brook Hill School Statement of Belief, Mission, Vision, Core Values, and other policies and statements found in the Brook Hill Employee Handbook
• A strong clear Christian testimony
• A mature, godly spirit
• A person of faith and prayer

The Brook Hill staff member should demonstrate a personal lifestyle that reflects:

• Biblical integrity
• A spirit of dedication, commitment, flexibility, and responsiveness
• The ability to listen and respond to counsel
• An authentic godly demonstration of love for students and a desire to personally invest in their spiritual, emotional, and social maturation

Qualifications:

• Bachelor's Degree preferred
• 1+ years experience in a guest services role is preferred, but not required
• Knowledge of and experience with relevant technology
• Solid biblical and theological foundation and understanding

Position Summary:

The person in this position will manage public aspects of the Museum operations such as the welcome desk, admission, and gift shop purchases. Primary working hours are 9:30 a.m. – 3:30 p.m. on scheduled Saturdays. The Visitor Services Assistant will work both independently and collaboratively with other Museum staff to ensure a positive visitor experience, excellent customer service, and will provide support for Saturday special events when needed.

Duties and Responsibilities:

• Possess and model a growing relationship with Christ and accept and uphold The Brook Hill School's Statement of Faith
• Seamlessly and deliberately integrate Biblical truth and Christian values into day-to-day duties
• Take an active role in ensuring the school's effectiveness by identifying short-term and long-range issues that must be addressed; providing pertinent information and commentary to deliberations; recommending options and courses of action; implementing directives
• Assist with all opening and closing responsibilities on scheduled Saturdays.
• Operate Museum's audio/video systems.
• Answer incoming phone calls and record detailed messages.
• Establish, manage, and maintain a positive visitor experience including greeting visitors, taking admissions, and enforcing and communicating museum rules, restrictions, and guidelines.
• Provide introduction information on the different galleries and outdoor exhibits, and direct visitors on how to walk through the Museum.
• Manage the gift shop operations including cash handling and credit card transactions.
• When needed, participate in special events and programs at the museum.
• Work closely and communicate with onsite security team.
• Improve leadership skills through self-initiated professional development activities.
• Occasional evening or weekend work required as it relates to the duties described
• Other duties as assigned by direct supervisor, the Head of School, or another designee of the Head of School

Key Competencies:

• Self-motivation

• High energy level

• Strong verbal and written communication skills

• Healthy conflict resolution skills

• Attention to detail

• High work standards

• Strong problem solving skills

• Decision making

• Strong organizational and planning skills

• Critical thinking

• Stress tolerance

• Flexibility and adaptability

• Initiative

• Willingness to ask for help or information if needed to be successful

• Manage sensitive and confidential information with integrity

• Excellent time management skills

• Ability to work well with volunteers from different age groups backgrounds and experience levels

• Excellent computer skills including excel spreadsheets, word documents, presentations, etc.

Physical Requirements:

• Dexterity of hands and fingers to operate a computer keyboard
• Seeing to read a variety of materials
• Sitting or standing for extended periods of time
• Bending at the waist, kneeling, squatting, or crouching to file materials
• Ability to lift up to 25lbs

Disclaimer and Signature:

The information above indicates the general nature and level of work expected of faculty in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. In addition, this job description does not constitute an employment contract with The Brook Hill School.

I have read this job description and fully understand the requirements set forth therein. I understand that this is to be used as a guide and that I will be responsible for performing other duties as assigned. I further understand that signing this job description does not constitute an employment contract with The Brook Hill School.