Benefits:

401(k)

Employee discounts

Flexible schedule

Health insurance

Paid time off

CANDIDATE PROFILE

Do you love helping guests and are you passionate about self-care?

A Guest Service Representative takes calls from our guests answering questions about our treatment menu and addressing any concerns they may have. We always suggest more than one service to help them to experience a full head-to-toe day full of luxurious treatments. The duties include handling inbound and outbound calls to and from guests, listening to the guests and offering service options to meet their needs or wants.

CORE WORK DUTIES AND RESPONSIBILITIES · Answer guest calls and provide accurate, satisfactory answers to their queries and concerns

· Book multiple appointments using guest history knowledge

· De-escalate situations involving dissatisfied guests.

· Call guests to inform them about the Woodhouse new services and products.

· Every guest is called in 90-days to encourage another booking

· Review guests notes to make sure all conversations are documented

· Suggest multiple appointments to every guests.

· Collaborate with other Guest Service Representatives to improve customer service.

· Help train new Hospitality team members.

Skills and Qualifications

· Strong Communication both written and verbal is a must

· Great active listening skills with a patient and empathic attitude

· Exceptional interpersonal and rapport building skills.

· Adaptability and flexibility

· Computer literacy

· In-depth knowledge of our company’s products and services

Core Values

Lead with a Servant Heart

Be the Best You

Stay Curious

It's all in the Details

Show Up

Benefits

Flexible Schedule

Competitive Compensation

Bonus Incentives

Medical/Dental/Vision

401K

Paid Time Off - Full & Part-time

Generous Service & Product Discounts

Paid Training

Annual Reviews with Growth Opportunity

Erin Sanders Director of Human Resources

hr@carmel.woodhousespas.com

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.