Do you love making others feel welcome?

Are you compassionate, caring, and able to handle emotional situations when necessary?

Do you want to help dogs and cats find their forever homes? Are you fluent in English and Spanish?

Then Humane Society Naples invites you to apply to join our team as a full time Guest Services Representative at our Main Shelter. A Guest Services Representative works in our lobby/reception area to receive guests, answer phones, and provide accurate information to the public on HSN's adoption program, veterinary services, pet surrender, and other general questions related to HSN operations, services, or companion animal care.

Humane Society Naples routinely takes calls from individuals wishing to surrender their companion animals. Because we are a limited admissions, no-kill shelter, we are not always able to accommodate such requests. The ability to handle potentially emotional discussions in a non-judgmental and compassionate manner is essential.

Schedule: Wednesday - Sunday, 8am - 5pm. English and Spanish fluency required

Responsibilities

Greet and welcome all visitors to the shelter

Answer phones

Accurately and professionally answer questions from the public

Assist visitors with sign-in process

Keep front desk area presentable and organized

Data entry and records updates

Receive and distribute mail and packages

Assist with special events and outreach

Work with and guide volunteer receptionists

Requirements

Ability to work the listed schedule

Outgoing, positive demeanor

Excellent customer service skills in person and on the telephone

Basic computer and tablet use skill

Ability to learn new software; Familiarity with Gmail, Microsoft Office programs, and Shelterluv software preferred

Organizational skills

Patience

English and Spanish fluency required; additional proficiency in Haitian Creole fluency strongly preferred

Compensation

$17.00/hr. Paid weekly.

Paid time off and Holiday Pay

Medical, dental, vision insurance

Paid parental leave

Retirement plan available, matching funds after 1 year

Significant discounts on veterinary services

Candidates must be authorized to work in the United States. HSN values diversity and wants to increase the diversity of our team. We are an equal opportunity employer.

Application Instructions:

Apply online at https://hsnaples.org/careers - we highly recommend applying on our website directly and not on a third party site

All communication with candidates will be over email and/or text - check your spam folder!

If you have technical issues or questions, please email hr@hsnaples.org

No phone calls or walk-ins please