Do you love making others feel welcome?

Are you compassionate, caring, and able to handle emotional situations when necessary?

Do you want to help dogs, cats, and other small mammals find their forever homes? Are you fluent in English and Spanish?

Then Humane Society Naples invites you to apply to join our team as part time Guest Services Representative at our Main Shelter. A Guest Services Representative works in our lobby/reception area to receive guests, answer phones, and provide accurate information to the public on HSN's adoption program, veterinary services, pet surrender, and other general questions related to HSN operations, services, or companion animal care.

This is a weekend position; applicants must be available Friday, Saturday, and Sunday - 8am to 5pm with a one hour lunch.

As a Guest Services Representative, you will:

Greet and welcome all visitors to the shelter

Answer phones

Transfer/redirect calls to appropriate personnel

Accurately and professionally answer questions from the public

Assist visitors with sign-in process

Keep front desk area presentable and organized

Data entry and records updates

Receive and distribute mail and packages

Assist with special events and outreach

Work with and guide volunteer receptionists

The successful candidate will have:

English and Spanish fluency required; additional proficiency in Haitian Creole fluency strongly preferred

Outgoing, positive demeanor

Excellent customer service skills in person and on the telephone

Basic computer and tablet use skill

Ability to learn new software; Familiarity with Gmail, Microsoft Office programs, and Shelterluv software preferred

Organizational skills

Patience

Humane Society Naples routinely takes calls from individuals wishing to surrender their companion animals. Because we are a limited admissions, no-kill shelter, we are not always able to accommodate such requests. The ability to handle potentially emotional discussions in a non-judgmental and compassionate manner is essential.

Compensation:

$15.00/hr

Paid time off

Holiday pay

Significant discounts on veterinary care

Candidates must be authorized to work in the United States. HSN values diversity and seeks to increase the diversity of our team. We are an equal opportunity employer.

Application Instructions:

Apply online at https://hsnaples.org/careers

All communication with candidates will be over email and/or text - check your spam folder!

If you have technical issues or questions, please email hr@hsnaples.org

No phone calls or walk-ins please