The hotel front desk agent is often the first person to interact with guests, providing exceptional customer service. As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner while ensuring that guests’ needs are properly addressed. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Responsibilities: We are hiring GREAT Hotel Front Desk Associates. Experience HIGHLY PREFERRED. Our shifts are 7 am to 3 pm or 3 pm to 11 pm. We have availability 7 days a week! • We are hiring Associates with a GREAT PERSONALITY who can create memorable experiences for our guests and team members • We offer GREAT BENEFITS, like INCENTIVES for providing first-class customer service • Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel • Assist in pre-registration and blocking of reservations when necessary • Front desk agents provide exceptional customer service • You will anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner • You will maintain positive guest relations at all times • Front desk agents will resolve guest complaints and ensure guest satisfaction • You will maintain a complete knowledge of hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities • Front desk agents will process all guest check-ins, and verify registration information with the guest • You will handle overbooked or 'walked' guests • Front desk agents will accept and record wake-up call requests • You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery) • You will resolve discrepancies on the room status report with housekeeping Qualifications: • Previous experience working as a front desk agent or in a similar role is preferred but not required • A high school diploma or equivalent vocational training certificate • Experience working at a hotel establishment (highly desired) • Flexible work schedule • Proficiency with computers • Basic math skills • The ability to provide excellent customer service and maintain a professional demeanor at all times • The ability to input and access information in the property management system and/or points-of-sale system • Great verbal and written communication skills • The ability to create a fun and supportive working environment Compensation: $16 hourly

• We are hiring GREAT Hotel Front Desk Associates. Experience HIGHLY PREFERRED.Our shifts are 7 am to 3 pm or 3 pm to 11 pm. We have availability 7 days a week! • We are hiring Associates with a GREAT PERSONALITY who can create memorable experiences for our guests and team members • We offer GREAT BENEFITS, like INCENTIVES for providing first-class customer service • Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel • Assist in pre-registration and blocking of reservations when necessary • Front desk agents provide exceptional customer service • You will anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner • You will maintain positive guest relations at all times • Front desk agents will resolve guest complaints and ensure guest satisfaction • You will maintain a complete knowledge of hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities • Front desk agents will process all guest check-ins, and verify registration information with the guest • You will handle overbooked or 'walked' guests • Front desk agents will accept and record wake-up call requests • You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery) • You will resolve discrepancies on the room status report with housekeeping