KassCon in Philadelphia, PA, US is seeking a Guest Services Representative to join our team. At KassCon, we pride ourselves on creating a warm and welcoming environment for all our guests. As a Guest Services Representative, you will be the first point of contact for visitors, assisting them with inquiries and ensuring their needs are met with a friendly and professional demeanor. Join our team and be part of a company that values customer satisfaction and team collaboration. With a competitive salary range of $16/hr. - $20/hr., this is an exciting opportunity to showcase your customer service skills and make a difference in the guest experience at KassCon. Apply now and be a part of our dedicated team! Responsibilities: • Greet guests, and open door(s) for residents, tenants, and guests. Answer the phone at the front desk. • Accept packages (USPS, UPS, FED EX, dry cleaning, etc.), logging them in for residents and putting them in storage room. • Distribution of packages to residents & ensuring signature for receipt. • Assisting residents with the arrival of guests and deliveries. • Maintaining a log of all building visitors. • Respond to any alarms of the building including fire, intruder, HVAC, water, etc. if safe to do so. • Contact 911 and request emergency assistance from police, fire, and emergency medical services as needed. • Incident Reporting. • Enforce Building policies and procedures. • Contact elevator company for emergency response when needed. • Contact building Superintendent or Maintenance if the need of building repair should arise. • Report any building malfunctions that it becomes aware of or is advised of by any residents to management (i.e. Light bulb out, broken tiles, leaks, etc.). • Challenge suspicious individuals and inform the authorities of suspicious incidents. • Act as a deterrent to building violators. • Implement/enforce building access control. Qualifications: • 0-2 years of experience in customer service or hospitality industry • Strong verbal and written communication skills • Ability to work nights and weekends • Experience as a receptionist is a plus • US work authorization Compensation: $16 - $20 hourly

• Greet guests, and open door(s) for residents, tenants, and guests. Answer the phone at the front desk. • Accept packages (USPS, UPS, FED EX, dry cleaning, etc.), logging them in for residents and putting them in storage room. • Distribution of packages to residents & ensuring signature for receipt. • Assisting residents with the arrival of guests and deliveries. • Maintaining a log of all building visitors. • Respond to any alarms of the building including fire, intruder, HVAC, water, etc. if safe to do so. • Contact 911 and request emergency assistance from police, fire, and emergency medical services as needed. • Incident Reporting. • Enforce Building policies and procedures. • Contact elevator company for emergency response when needed. • Contact building Superintendent or Maintenance if the need of building repair should arise. • Report any building malfunctions that it becomes aware of or is advised of by any residents to management (i.e. Light bulb out, broken tiles, leaks, etc.). • Challenge suspicious individuals and inform the authorities of suspicious incidents. • Act as a deterrent to building violators. • Implement/enforce building access control.