Job Description

Our company is searching for a motivated and experienced customer service manager to lead our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, and setting customer satisfaction goals.

To qualify for the role, the ideal candidate will have proven experience working in a customer service position, with excellent knowledge of the latest industry trends and techniques. In addition to being an excellent communicator (written and verbal), you will also demonstrate strong leadership and interpersonal skills.

Responsibilities:

• Supervise day-to-day operations in the customer service department.
• Respond to customer service issues in a timely manner.
• Create effective customer service procedures, policies, and standards.
• Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
• Maintain accurate records and document all customer service activities and discussions.
• Assess service statistics and prepare detailed reports on your findings.
• Hire and train new customer service agents.
• Stay informed on the latest industry techniques and methods.
• Possess negotiation skills to tackle freight companies.
• Know how of ERP- Netsuite  and EDI- SPS 
• Experience in Routing/Shipping guidelines for retailers like Walmart, Walgreens, Target, Dollar tree etc.
• Experience in handling ecommerce platforms like Amazon, Ship station.

Requirements:

• Bachelor’s degree in business administration or relevant field.
• A minimum of 5 years of proven experience in a customer service position.
• Proficiency in Microsoft Office and customer service software.
• Outstanding written and verbal communication skills.
• Good understanding of management practices and techniques.
• Excellent leadership and interpersonal skills.
• Must have knowledge on how to operate NETSUITE AND SPS AND TROUBLESHOOT.

Company Description

Company Profile: Guru Nanda LLC is a California based multi-National Company focused on providing consumers with the highest quality natural, holistic products for their Aroma therapy, Oral care, Health & Wellness needs. The Company was founded in 2014 by serial entrepreneur Puneet Nanda. The founder has long history and notable accomplishments in the targeted markets verticals. GuruNanda LLC is America’s #1 brand in therapeutic aromatherapy in Food Drug Mass retail as per 2018 A C Nielsen survey. GuruNanda is an exclusive licensee of Mentadent brand (originally Unilever brand, now owned by Church & Dwight Co.) for several Product categories, and markets its products under Mentadent, GuruNanda and several other brands including private labelled brands for major USA retailers. The Products are available through reputed retailers like Walmart, Walgreens, TJMax, Burlingtons, Dollar General, Amazon.com, Walmart.com. GuruNanda LLC has sales, marketing, Supply Chain, Product development, R&D and Accounting office in USA; and procurement, digital marketing functions in India, China. GuruNanda LLC has established a Global network of ethical sustainable farms and its guiding principles include Global ethical sourcing, Fair trade and giving back to the society. GuruNanda Leadership Team has articulated its aspirations to become a leading player in its categories and charted out a growth strategy to build upon its successes to-date. Key elements of the strategy include:  Building highly respected, well recognized Consumer Brands  Bringing array of Consumer-appealing, ethically sourced Products to market  Establish Omni Channel Sales & Distribution  Effective Marketing to create consumer “pull” and “push” for Products/Brands  Build & retain Customer-centric team with an ownership mindset GuruNanda LLC is focused on driving continued market penetration and share gain in its core product categories. The Company pursues its strategic priorities in a data-driven, process-centric approach consistent with its Operating Philosophy. Company Leadership: Puneet Nanda: Puneet is the founder and CEO of GuruNanda LLC. Puneet, aka Dr. Fresh, is a serial entrepreneur, innovator and inventor, writer, and practicing yogi. Puneet started the company known as Dr. Fresh, which grew to become the 3rd largest oral care company in United States of America with portfolio brands such as Binaca, Dr. Fresh, Reach, and Firefly. Renowned for his product development capabilities, Puneet holds more than 58 patents in oral care. For his business accomplishments, Puneet received the 2011 Ernst & Young Entrepreneur of the Year Award. Puneet is also a New York times bestselling author of the book Wall Street Yoga, an approachable yoga and wellness guide for busy professionals. He has been featured in famous TV shows like Jay Lenos Garage.