Benefits:
401(k) matching
Competitive salary
Employee discounts
Paid time off
Training & development
Health insurance
Come and join the Gold’s Gym family as the General Manager of the brand-new club in downtown Tampa, FL. State-of-the-art equipment, a sense of community and tons of fun are guaranteed!
Position Overview
The General Manager is responsible for effectively managing all facets of their gym, including, but not limited to hiring, training, development of team members, sales, quality and overall gym operations. Including delivering excellent customer service to our members while role-modeling the organization's values and culture.
Gym Management Responsibilities
Have business acumen that includes an understanding of the competitive landscape and community around the gym (e.g. Stay aware of all job postings for your gym, and ensure interviews are performed on a consistent basis to prevent any open positions in operations or fitness)
Understanding of budgeting, inventory, payroll, labor management and facilities maintenance.
Manage and maintain gym operational budget, P/L and cost accounting.
Ensure facility is clean and operationally sound & assist in organizing weights and inspecting equipment to ensure it is in working order
Ensure compliance through the gym, auditing the gym for safety, maintenance and repairs.
Be an ambassador of your gym by promoting and engaging in the gym. Outsourced to 3rd party of all social media, website and digital marketing.
Respond to social media inquiries
Manage, monitor, train and evaluate the performance of all gym-related staff.
Oversees team member payroll to ensure accuracy and submitted on time to payroll processing.
Member Experience Responsibilities
Deliver and exceptional member experience and actively participate and engage with all members. Get to know your people!
Lead by example
Provide effective decision-making regarding customer service issues to provide a positive member experience
Manages member feedback of gym and respond to inquiries whether it’s google reviews, social media posts, guest surveys or in person feedback.
Ensure the gym is clean, functional and always organized.
Team Member Experience Responsibilities
Be a leader! Hire, train, onboard and schedule all gym-level staff
Train and develop front desk team members and/or frontline team members regarding all standard operating processes involving member acquisition and onboarding
Manage and evaluate the performance of all gym team members
Oversees team member bi-weekly payroll to ensure all missed punches are corrected and submitted on time with payroll signed off by indicated deadline
Operational Duties:
Provide and maintain the highest level of customer service in a high-volume environment through personal actions and development of the staff.
Plan and promote the gym on a regular basis and during special events as scheduled, using marketing designated by corporate or local gym ownership.
Ensure the facility is clean and operationally sound and assist in organizing weights, keeping equipment organized and inspecting equipment regularly to ensure all equipment is sound and operational. Notify maintenance staff or ownership immediately upon finding any equipment in need of repair.
Responsible for pro shop and juice bar inventory, ordering, and assigning restoking duties to staff as necessary. Manage retail and juice bar sales and promotions.
Responsible for scheduling and coordination of vendors in facility for deliveries, repairs, cleaning.
Responsible for coordination with outside vendors for gym management software/IT, A/V, etc as needed.
Qualifications
Minimum 5 years of management experience, preferably in the fitness industry
Bachelor’s degree in business or related field
Experience understanding and managing of performance metrics including P&L, revenue, budgeting, inventory, payroll, cost controls and facilities maintenance
Strong customer service orientation with proven results
Proficiency managing third-party vendors and internal support teams to ensure proper operations and maintenance of gym facilities
Excellent verbal and written communication skills
Open, participative leadership style and drive for excellence
Strong work ethic, integrity, and professional demeanor
Current CPR / First Aid Certification
Promotionally-oriented and have the ability to direct sales through company required outreach programs
Must be able to build relationships, genuine connections and trust, both internally and externally.
Only local applicants, no relocation will be provided
About Gold’s Gym What started out in 1965 as a small gym in Venice Beach, California has since become the most well-known and traditional fitness company in the world - Gold's Gym. Over the last 55 years, Gold's Gym has developed into a global brand with over 600 locations spanning 6 continents. Bodybuilding greats such as Arnold Schwarzenegger, Lou Ferrigno and Franco Columbu worked out at the original Gold's Gym, which went on to become the most legendary gym in the world. In the fitness industry, the brand enjoys cult status and universal appeal with 96% aided brand awareness.
In 2020, the RSG Group acquired Gold’s Gym and integrated the company into its global leading fitness and lifestyle portfolio. With more than 1,000 locations across 48 countries, 41,000 employees and 6.4 million customers across gyms, studio spaces and digital services the RSG Group future-oriented portfolio compromises 17 innovative brands and continuous their expansion across the world.
We are a down-to-earth, reliable and entrepreneurial company but also enthusiastic, collaborative and creative. If this feels like you, we can’t wait to get your application!
Apply online or Send your application to: recruitmentgoldsgymtampa@gmail.com