Job Description

ABOUT THE INTERNSHIP

As a Digital Product Intern at H&M Group, you will be part of our product organization’s Customer Domain, focusing on building strong relationships between our brands and customers--new and existing--with digital capabilities and data. In this immersive experience, you will rotate through different customer-focused Product Areas that expose you to different parts of H&M Group and its business. You'll join Product Areas teams developing solutions around our Future Commerce Platform; Checkout and Payments; Customer Activation and Loyalty; and Staff and Service Empowerment. We will collaborate and determine your internship projects based on business needs and your areas of interest and experience.

This internship is structured to provide in-depth exposure to key business growth areas with emphasis on business strategy, product management, and customer data and insights. As a Digital Product Intern, you'll both learn and apply your knowledge--with opportunities to deliver strategic business recommendations that have direct business and customer impact and drive measurable results. 

POTENTIAL ROTATIONS & PROJECTS:  

SIZE & FIT - Leverage technology to help customers to feel confident about how clothes will fit and what size to buy without trying on.

FUTURE CHECKOUT - Design and develop frictionless next-generation checkout and point of sale (POS) solutions.

SEMANTIC SEARCH - Join the team developing and delivering a Google-worthy search engine on our sites.

DIGITAL LOCAL LOOK BOOK - Enable locally relevant, diverse, and inclusive digital product images that reflect our entire customer base.

CUSTOMER FEEDBACK LOOP - Design a strategy, systems, and processes for our product teams to efficiently capture what our customers think, want, and need.

FUTURE COMMERCE - Partner with brand stakeholders and front-end development teams driving our headless commerce transformation.

IN-STORE CARE APP - Create and deliver apps that empower store staff to provide next-level customer support.

YOU ARE A GREAT FIT IF YOU ARE....

• A self-starter with an ability to create structure from ambiguity and manage/prioritize complex workstreams
• A strategic thinker; creative problem-solver; and solution-oriented
• Operate with a “test & learn”, growth mindset and have a strong drive to develop current and innovative customer offerings
• Are customer-obsessed and are passionate about retail and tech

Qualifications

• Actively pursuing MBA Degree
• Minimum of 4-6 years of professional experience
• Demonstrated record of achievement
• Strong interpersonal skills and the ability to lead, motivate and influence others
• Strong change management and business acumen skills
• Effective communication, written and verbal skills; ability to craft presentations tailored to different audiences
• Strong analytic skills and financial acumen to derive actionable business insights; craft business cases; and make ROI-driven decisions
• Product management experience and/or experience working in consumer retail, technology, and e-commerce preferred
• U.S. work authorization is required

Additional Information

All your information will be kept confidential according to EEO guidelines.