Assistant Head Housekeeper

HAMPTON INN OF PROVO

Assistant Head Housekeeper

Provo, UT
Full Time
Paid
  • Responsibilities

    Objective:

    Enhance quality assurance standards, promote safety awareness, and enhance the guest experience by having a wiling, urgent, and can-do attitude. Additionally, be a productive member of the hotel team by communicating with supervisors and co-workers effectively. Most importantly, enhance the guest experience by making a positive contribution to the position, the team, and to the hotel.

    Principal Roles and Responsibilities:

    · Supervise the operations of the housekeeping and laundry areas to ensure the achievement of departmental productivity objectives and service quality standards

    · Assign guest room housekeeper cleaning station(s)

    · Inspect guest rooms after housekeepers are finished. Correct any oversights

    · Report guest room status to housekeeper

    · Inspect storerooms

    · Report due-out status to front desk

    · Inspect for needed repairs, reports maintenance problems immediately and follows up to ensure the work has been completed

    · Inspect equipment to ensure safe operation

    · Performs hiring, training and provides career development for housekeeping staff

    · Complete scheduling staff and work according to forecasted occupancy

    · Report vacant/clean guest rooms to front desk every two (2) hours

    · Administrate lost and found program

    · Supervise the preparation of VIP rooms and ensure VIP turndown when needed

    · Function as housekeeper as assigned

    · Any other duties and tasks as assigned by management

    Physical Requirements:

    · Carry, lift, push, pull, move, items weighing up to 50 pounds on your own. Heavier items will be a team lift.

    · Frequent bending, stooping, kneeling, climbing, standing, crawling, and moving about the facility.