Job Description

Customer Experience Associate

HANRO stands for Pure Luxury on Skin for over 135 years. In developing our own fabrics with production in Europe we earned our reputation as the destination for luxury quality Intimate Apparel, Sleep and Loungewear for Women and Men around the world. In the past 10 years, HANRO USA has developed its Ecommerce business and opened Flagship Stores in both New York and Beverly Hills and is opening an additional New York location this year.

Providing our customer, a luxury boutique - like experience when shopping online is a core value for Hanro. The person in this position will represent the brand and is vital in the success of our ecommerce shop.

The Customer Experience Associate is a professional responsible for maintaining our brand image when interacting with consumers, developing client relationships, and maintaining best in class customer service.

This position reports to the Vice President of Operations and will work closely with the Customer Experience Manager and Customer Service Operations Manager.

Job Description:

· Answer Clients request through different channels of communication. (Phone, Email, Chat, Video Conference)

· Offer Personalized Advice and service through your knowledge of HANRO’s Products.

· Assist Clients with their online, orders seek opportunities to sell or add on to the Clients’ orders.

· Cultivate Client relationships.

· Comply with company’s standards, policies, and procedures when working with Clients?

· Provide a seamless and outstanding Omni Channel experience.

· Handle and Resolve Client’s claims, issues, concerns, and feedback.

· Support operational functions. (Example shipping, refunds etc.)

Qualities

· 3-5 years of successful experience in the luxury industry

· High sensitivity to client’s experience and loyalty

· Exceptional interpersonal skills, persuasiveness

· Accuracy, organizational skills

· Product and fashion sense

· Strong systems and digital skills

-Eager to learn/Positively accepts feedback for growth

-Works well both individually and as part of our Team

WHY WORK WITH US?

This is an exciting opportunity to join the HANRO team and help shape an important part of our business. We invite you to become part of a team that offers possibilities to learn and grow.

Job Type: Full-time and Part Time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• Monday to Sunday. Days and Hours vary by Season

Ability to commute/relocate:

• Eatontown, NJ 07724: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Associate (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer service: 5 years (Preferred)

Company Description

HANRO products are pure luxury on the skin. Experience the finest luxury collections for both women and men. Less, but only the best is what characterizes HANRO as a brand. The vision of quality can be found in every detail: the best materials, the perfection of the cuts and the exquisite finishing. This is what has made HANRO so unique and contemporary for 134 years. HanroUSA.com is the official website for orders in the United States. Customer Support Lingerie Care Contact Us Shipping Return Policy Payment Options Order Status & Tracking Sales Tax Privacy Policy Terms and Conditions Newsletter Sign Up FAQs Glossary of Terms Press Inquiry My Account My Account Information My Password My Order History Return Center My Wishlist Contact Us HANRO USA Inc 34 Industrial Way East, Suite 3 Eatontown, NJ, 07724 +1-855-426-7687 +1-732-935-1100 Twitter Facebook Instagram