Job Description

·         Ensure unbilled items are issued in a timely manner in line with targets/SLA’s set.

·         Daily validation & clearance of meter reading errors, contract errors, Partner Portal errors which are causing unbilled items.

·         Identifying system issues and logging Solution Manger tickets to resolve

·         Ensure business targets on billing completeness, quality and timeliness are achieved.

·         Driving connectivity to ensure billing quality

·         Promote Portal usage – self-service for meter reading entry

·         To ensure compliance with T&C’s and Business Rules and absolute compliance with corporate guidelines encompassing in particular ethical and financial rules.

·         Detection and help for process improvement opportunities for Billing + system improvements 

·         Where technical knowledge gaps have been identified through the review process, the job holder will work with the Administrators and the respective Team leader to aid in the closure of that gap

·        

Skills, Competencies, Abilities- 

·         A minimum of 1 years experience within  Billing team (Required )

·         Experience in documentation process mapping.

·         Proven track record in meeting targets and SLA’s.

·         PC literacy, particularly in MS Office (Windows NT).

·         Demonstrate a customer focused orientation

·         Strong negotiation skills

·         ·         Excellent analytical and problem solving skills.

Company Description

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products and services are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. HCL also takes pride in its many diversity, social responsibility, sustainability, and education initiatives. Through its worldwide network of R&D facilities and co-innovation labs, global delivery capabilities, and over 150,000+ ‘Ideapreneurs’ across 49 countries, HCL delivers holistic services across industry verticals to leading enterprises, including 250 of the Fortune 500 and 650 of the Global 2000. Enterprises across industries stand at an inflection point today. In order to thrive in the digital age, technologies such as analytics, cloud, IoT, and automation occupy center stage. In order to offer enterprises the maximum benefit of these technologies to further their business objectives, HCL offers an integrated portfolio of products and services through three business units. These are IT and Business Services (ITBS), Engineering and R&D Services (ERS), and Products and Platforms (P&P). ITBS enables global enterprises to transform their businesses via Digital Foundation, our modernized infrastructure stack built around hybrid cloud, software-defined networks, the digital workplace, and other elements; Digital Business, a combination of our application services and consulting capabilities; and Digital Operations, a three-pronged setup for modernized and efficient operations at enterprise level. ERS offers engineering services and solutions in all aspects of product development and platform engineering. Under P&P, HCL provides modernized software products to global clients for their technological and industry-specific requirements. Our holistic Mode 1-2-3 strategy forms the backbone of these three business units to help enterprises navigate the digital age with ease. It is the core aspect of our ‘Digital Enterprise 4.0’ focus – aimed at offering holistic services to our clients to meet the technology needs of their present while readying them to be future-ready. The company’s DNA of grassroots innovation, its ingrained culture of co-innovation, and its tradition of going far beyond what is expected, to create customer value, clearly differentiates it and gives it a distinct advantage in creating value for businesses in the digital and connected world.