Job Description
SALES SUPPORT
ROLES & RESPONSIBILITIES
● As an OMNI agent, you will be responsible for processing simple to complex deals and handling inquiries from the client with high accuracy and efficiency.
● You will use deductive reasoning to make sound business decisions.
● You will follow best practices and work cross-functionally with multiple teams to complete the above tasks and other daily job functions.
● You will be required to multitask between tools in maintaining client databases, validating order information and verifying payment terms with high attention to detail and sense of urgency
● You will ensure compliance to all company and business policies, administer all open sales orders, and ensure appropriate order flow.
● You will provide optimum assistance to Sales
● You should have working knowledge on contract structures, contract fallback, redlining and extensive deal desk experience.
● You should ensure seamless and friction-less deals with focus on deal velocity
● You will learn and process all products offered in the logo.
● Review and validate contract request intake form from Sales including validating customer information and existing contract information in CRM system
● Identify the need for, seek, and record cross-functional or business stakeholder approvals for various components of the commercial or contractual package
● Validate customer-signed documents and submit for booking
● Escalate in a timely and professional manner any issues that prevent the completion of tasks and achievement of SLA and targets
● Respond and action in a timely professional manner any escalations received
MINIMUM QUALIFICATIONS
● Graduate of a 4 year course or equivalent experience.
● Proficiency in financial systems such as SAP, Oracle or other enterprise ERP and quote to cash systems. Strong familiarity with Salesforce CRM and CPQ and Oracle is a big advantage
● Experience handling complaints; driven to deliver an excellent customer experience through resolutions and adherence to response times
● 3 years experience in Deal desk or Contract Management or Sales support
● Experience working and managing communications, with multiple cross-functional teams/stakeholders.
● Has experience in participating with process improvement projects (contributor/participant)
KEY SKILLS
● Team oriented/team player
● Situational/contextual awareness with the ability to assess the impacts of one’s work.
● Excellent critical and analytical thinking
● High attention to detail, and high level of professionalism
● Proactive, self motivated, self starter, minimal supervision
● Excellent analytical skills and strong decision-making skills committed to resolution and compliance
● Strong organizational, time and workflow management skills
Reference: hcl_bserv
Company Description
HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products and services are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. HCL also takes pride in its many diversity, social responsibility, sustainability, and education initiatives. Through its worldwide network of R&D facilities and co-innovation labs, global delivery capabilities, and over 150,000+ ‘Ideapreneurs’ across 49 countries, HCL delivers holistic services across industry verticals to leading enterprises, including 250 of the Fortune 500 and 650 of the Global 2000. Enterprises across industries stand at an inflection point today. In order to thrive in the digital age, technologies such as analytics, cloud, IoT, and automation occupy center stage. In order to offer enterprises the maximum benefit of these technologies to further their business objectives, HCL offers an integrated portfolio of products and services through three business units. These are IT and Business Services (ITBS), Engineering and R&D Services (ERS), and Products and Platforms (P&P). ITBS enables global enterprises to transform their businesses via Digital Foundation, our modernized infrastructure stack built around hybrid cloud, software-defined networks, the digital workplace, and other elements; Digital Business, a combination of our application services and consulting capabilities; and Digital Operations, a three-pronged setup for modernized and efficient operations at enterprise level. ERS offers engineering services and solutions in all aspects of product development and platform engineering. Under P&P, HCL provides modernized software products to global clients for their technological and industry-specific requirements. Our holistic Mode 1-2-3 strategy forms the backbone of these three business units to help enterprises navigate the digital age with ease. It is the core aspect of our ‘Digital Enterprise 4.0’ focus – aimed at offering holistic services to our clients to meet the technology needs of their present while readying them to be future-ready. The company’s DNA of grassroots innovation, its ingrained culture of co-innovation, and its tradition of going far beyond what is expected, to create customer value, clearly differentiates it and gives it a distinct advantage in creating value for businesses in the digital and connected world.