Job Description
JOB DESCRIPTION
We invite you to join our HCL Team. We offer a fun, fast paced contact center environment, excellent coworkers, and career development. Our beautiful downtown Duluth location is expanding and has many opportunities available. Email us for immediate response and to set up an interview. We look forward to the opportunity to work with you.
HCL is offering direct hire positions which include competitive wages, an amazing benefits package that includes two weeks paid vacation, paid sick time, holiday pay, medical, dental, vision, 401K, AD&D, and much more.
Please be part of our team and join our next training class.
PRIMARY RESPONSIBILITIES:
Support inbound inquires for customers supporting product knowledge, customer service, and assist customers with scheduling and registration.
BASIC QUALIFICATIONS:
· NO EXPERIENCE REQUIRED IN CUSTOMER SERVICE.
· FRESHERS ARE MOST WELCOME
· PC Proficient – Operation of computer systems e.g. Microsoft suite (Excel, Word, etc.)
· Advanced written and verbal communication skills
· Systems Aptitude/ Critical Thinking
· Keyboarding Experience
REQUIRED QUALIFICATIONS:
· High School or Equivalent
· Enthusiastic and exceptional communication skills
· Strong Analytical skills
· Organized and thrives in a fast-paced environment
· Time management and prioritization skills
· Team Player
Job Type: Full-time
SALARY: $13.00 /HOUR PLUS BENEFITS
Experience:
· FRESHER
· NO PREVIOUS EXPERIENCE
Work environment:
· Inbound Call center
Communication method(s) used:
· Phone
· Chat
Job Type: Full-time
Pay: $13.00 per hour on W2
Thanks,
Regards,
CHANDU RANGASWAMY
ASSOCIATE MANAGER
HCL AMERICA
DULUTH CONTACT CENTER
Cell: 2184288153
DESK NUMBER:4086361010 EXT 6016174
131 W. 1st St. Suite 400, Duluth, MN 55802
Chandu.rangaswamy@hcl.com
Company Description
HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products and services are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. HCL also takes pride in its many diversity, social responsibility, sustainability, and education initiatives. Through its worldwide network of R&D facilities and co-innovation labs, global delivery capabilities, and over 150,000+ ‘Ideapreneurs’ across 49 countries, HCL delivers holistic services across industry verticals to leading enterprises, including 250 of the Fortune 500 and 650 of the Global 2000. Enterprises across industries stand at an inflection point today. In order to thrive in the digital age, technologies such as analytics, cloud, IoT, and automation occupy center stage. In order to offer enterprises the maximum benefit of these technologies to further their business objectives, HCL offers an integrated portfolio of products and services through three business units. These are IT and Business Services (ITBS), Engineering and R&D Services (ERS), and Products and Platforms (P&P). ITBS enables global enterprises to transform their businesses via Digital Foundation, our modernized infrastructure stack built around hybrid cloud, software-defined networks, the digital workplace, and other elements; Digital Business, a combination of our application services and consulting capabilities; and Digital Operations, a three-pronged setup for modernized and efficient operations at enterprise level. ERS offers engineering services and solutions in all aspects of product development and platform engineering. Under P&P, HCL provides modernized software products to global clients for their technological and industry-specific requirements. Our holistic Mode 1-2-3 strategy forms the backbone of these three business units to help enterprises navigate the digital age with ease. It is the core aspect of our ‘Digital Enterprise 4.0’ focus – aimed at offering holistic services to our clients to meet the technology needs of their present while readying them to be future-ready. The company’s DNA of grassroots innovation, its ingrained culture of co-innovation, and its tradition of going far beyond what is expected, to create customer value, clearly differentiates it and gives it a distinct advantage in creating value for businesses in the digital and connected world.