Hansen Talent Group is hiring a HR Customer Service Support Analyst to work with a large enterprise in Columbia, SC.

What you'll do:

• Provide support for HR inquiries, resolving issues quickly and professionally.
• Log all customer requests in the tracking system.
• First point of contact for questions about payroll, benefits, compensation, and policies.
• Uses system tools to troubleshoot and resolve issues.
• Available for support during the Bank’s HR Business Continuity Plan.
• Responds to HR questions via phone, email, and case management, ensuring confidentiality.
• Guides employees in using HR self-service tools.
• Troubleshoots basic system issues and escalates technical problems.
• Escalates complex issues to HR experts, ensuring resolution.

Requirements:

• Education or experience equivalent to an Associate Degree in HR or Business Administration.
• 1-3 years of experience in customer support, HR functions (benefits, payroll, HR systems), or related roles.
• Certified Help Desk Professional preferred. HIPAA Certification required annually via Career Café.
• Strong communication skills with customers, technical experts, and management.
• Excellent customer service focus and interest in using technology to improve service.
• Strong organizational skills with the ability to prioritize, take initiative, and work under pressure.