Summary

The Human Resources Manager will ensure that all SERVPRO employees are supported in the fulfillment of their company obligations and career goals. The HR Manager will be a member of the senior leadership team and is expected to contribute to all aspects of the business by providing leadership with strategic thinking around HR Management. This role will serve as the primary subject matter expert in all things related to the employee lifecycle and will be responsible for all recruiting functions and new hire onboarding for all office locations.

Primary Responsibilities

Ensure and maintain compliant employment files and records accuracy

Manage and solve complex employee relations issues

Identifies HR trends that could affect organizational objectives and/or operational goals

Interprets appropriate laws and policies and advises management and franchise employees

Keep an accurate commission spreadsheet and commissions calculations

Oversee W-2 with reconciliation and year-end processing

Answer employee payroll, benefits, and basic HR questions

Manage the HR administrative support to senior leadership and franchise employees

Ensure accurate completion and filing of onboarding paperwork (e.g. W-4, I-9, Direct Deposit, etc.)

Fulfill all hiring needs through a comprehensive and robust recruiting program including participating in career fairs

Provides day-to-day performance management guidance (e.g., retention, coaching, career development, disciplinary actions, etc.)

Attend 90-day and annual reviews with all franchise employees

Complete and document HR compliance

Track and administer the FMLA program and leave according to company policy and federal law

Oversee payroll accuracy including timecards, labor allocations, and wage garnishments

Calculate and process per diem, travel pay, and travel pay overtime as necessary

Work with accounting on any payroll related issues

Schedule and facilitate interviews with applicants

Plans, directs, and supervises all activities relating to the administration and maintenance of payroll

Perform other job duties as assigned

Develops, implements, and manages benefit programs in a manner that ensures cost effectiveness, market competitiveness, and internal equity among employees

Education and Experience Requirements

Bachelor’s degree in Human Resources, Business Administration, or relevant field

At least 5 years of overall business experience as an HR Generalist

PHR/SPHR certifications preferred

Experience leading effective performance management systems and practices

Demonstrated strength in effective recruitment, communication, and collaboration

This is a full-time position working Monday–Friday, 40 hours per week minimum.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.