Benefits:

401(k) matching

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Join Our Team at SERVPRO! Are you a dynamic leader with a passion for both office management and human resources? SERVPRO is looking for an Office and HR Manager to oversee office operations and HR functions, ensuring a productive, compliant, and engaging workplace for all employees. If you thrive in a fast-paced environment and enjoy making a meaningful impact, this is the role for you!

Summary: The Office and HR Manager is responsible for overseeing office operations and human resources functions to support the organization’s efficiency, compliance, and employee satisfaction. This role requires a strategic thinker who can manage administrative operations, ensure HR compliance, and foster a productive work environment. The Office and HR Manager will serve as a key member of the senior leadership team and contribute to all aspects of business operations.

• Manage and maintain accurate employment files and records compliance.

• Oversee office team including Job File Coordinators, Administrative Assistants, Receptionist/Dispatchers, and Accounting.

• Maintain a professional and organized office culture.

• Coordinate franchise interdepartmental communication and activities.

• Provide leadership, training, and motivation to office staff.

• Ensure compliant hiring practices, including recruiting, onboarding, and training new employees.

• Administer employee relations, performance management, and disciplinary actions.

• Facilitate completion of mid-year and annual employee reviews.

• Develop and implement HR policies and ensure compliance with federal and state regulations.

• Manage and solve complex employee relations issues.

• Oversee payroll, W-2 reconciliation, timecard accuracy, wage garnishments, and per diem calculations for temporary labor.

• Ensure proper handling of employee benefits, leave administration, and FMLA compliance.

• Supervise payroll activities and collaborate with accounting on payroll-related matters.

• Monitor federal/state compliance and training completion regarding risk management.

• Manage and analyze financial reports, Accounts Payable, Accounts Receivable, and cash flow.

• Establish processes to meet franchise Key Performance Metrics (KPMs) and business goals.

• Monitor compliance with National Accounts program.

• Manage subcontractor certifications, insurance, and other documentation needs.

• Act as the Subject Matter Expert for all office-related technology and processes.

• Complete application processes for Preferred Vendor programs.

• Assist Senior Leadership Team as needed.

• Plan and facilitate monthly team meetings.

• Participate in career fairs and external hiring events.

• Perform other job duties as assigned.

Education and Experience Requirements:

· Bachelor’s degree in Human Resources, Business Administration, or a related field preferred. · Minimum of 5 years of experience in office management, HR generalist functions, or customer service management. · PHR/SPHR certifications preferred but not required. · Strong leadership skills with experience in building and managing teams. · Proficiency in Microsoft Office · Experience in QuickBooks a plus but not required. · Experience with performance management, employee relations, and recruitment. · Knowledge of federal and state HR regulations and payroll administration. · IICRC and Xactimate certifications preferred. · Construction management experience is a plus. · Bilingual capabilities are a plus.

Skills & Competencies:

· Outstanding written and verbal communication skills. · Highly organized with strong attention to detail and ability to multi-task. · Ability to work in a fast-paced, team-oriented office environment. · Strong analytical and problem-solving skills. · Self-motivated, goal-oriented, and adaptable.

Work Environment & Physical Demands:

· This is a sedentary role in a fast-paced office environment. · Some filing and lifting of office supplies may be required. · Travel may be required based on business needs.

Compensation & Benefits:

· Competitive salary based on experience. · Superior benefits package. · Paid training and career development opportunities. · Opportunities for professional growth and advancement.

Join Us Today! If you are an organized, self-motivated leader who enjoys building strong teams and creating a positive workplace culture, we want to hear from you!

Each SERVPRO® Franchise is independently owned and operated.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.