Job Description

Key Responsibilities:

• Manage all internal hiring processes, entering new hires and updates accurately in SAP.
• Serve as a primary contact for the HR Service Center, responding to employee inquiries related to HR policies, benefits, payroll, and other HR areas.
• Maintain flexibility to work across various systems and continuously develop technical skills.
• Resolve conflicts with empathy and professionalism, ensuring a positive experience for all employees.
• Assist with new hire orientations, handle calls efficiently, and provide clear and helpful information.

Schedule & Flexibility:

• Standard hours are Monday-Friday, 8:20 am - 5:00 pm.
• Flexibility required to cover occasional shifts as early as 6:00 am or as late as 6:30 pm for new hire orientations or other operational needs.
• Be prepared for a call-heavy environment with a supportive, relaxed team atmosphere.

Why Join Us? If you’re a customer-focused individual who’s ready to bring a positive, solutions-oriented attitude to a vital HR team, we’d love to hear from you. This is a great opportunity to gain hands-on experience in HR operations, develop technical skills, and support employees across a global organization.

Additional Information:

I. Position Purpose/Scope: What are the key objectives of the position?

Provides general administrative support and serves as an associate contact in an inbound request/human resources (HR) service center environment. Utilizes knowledge base and case management software tools to assist associates in completing their human resource transactions and in assisting with responding to general associate questions all in accordance with established service center targets and standards. Completes electronic and in-person onboarding and orientation activities.

II. Position Responsibilities/Accountabilities: List the major duties/accountabilities to achieve the positions key objectives.

Provides or coordinates administrative support for HR Operations.

Responds accurately and timely to associate questions and inquiries about associate programs, human resources policies, and procedures.

Interacts with associates in-person and via telephone, e-mail and electronic transmissions to answer questions and provide assistance in the completion of human resource transactions.

Assists associates in providing appropriate documentation and paperwork as required per the applicable processes.

Utilizes knowledge base informational software to answer associate inquiries.

Inputs incoming questions and details (topics, outcomes) into a case management software system to be used to track the service center usage and areas that need additional information published within Plant Spartanburg.

Alerts the service center supervisor when there is inconsistent, or an absence of, information in the knowledge base to answer associate questions.

Works with subject matter experts and responds back to associates with final answer.

Routes calls to appropriate staff and/or subject matter expert if the question cannot be closed by the HR Service Center.

Scans/indexes HR documents.

Performs all work in accordance with established service center targets and standards.

Assists in training associate service center staff, as necessary.

Utilizes emerging technology such as artificial intelligence, process automation tools, and data analytics to improve process efficiency and effectiveness.

Meets compliance standards and completes regular audits.

Assists with Service Awards program for the Plant.

Provides data as requested from HR systems for internal and external reporting.

Understands and models VPS (Value Added Production System) Principles and concepts of Standard Work.

Adheres to 5S and Safety Standards and Principle

Performs other duties as assigned by management

Qualifications

Qualifications:

• Must-Have : Strong proficiency in Excel and excellent communication skills.
• Preferred : SAP experience, Spanish/English bilingual skills are a plus.

A) Education: BS degree in Business, Human Resources, or other closely applicable field of study or 4+ years of work experience in a Human Resources role.

B) Experience:

2+ years of experience in a customer service role.

2+ years using and learning various computer software and systems.

Work experience dealing with difficult and highly emotional situations.

Experience managing confidential data.

.

Additional Information

Preferred Qualifications:

Human Resources process experience preferred.

SAP experience preferred.

Bilingual: Spanish/English strongly preferred.

To move forward, I would need the following from you ASAP!

1. Your UPDATED resume in word format.

2. Your Availability, Immediate, two weeks etc...

3. Four professional, verifiable references, email address and phone number.

4. A statement from you indicating AllTech Systems has the Exclusive right to represent you for this specific requirement.

No Corp-to-Corp ! Must become an AllTech's W-2 employee!

Work Status: US Citizen or Valid Green Card Hold

OR

A response indicating you are not interested. Please feel free to pass this email along to any of your contact who you think might be a fit for this position; we will pay you a referral fee if we place them.

Again, If you are looking for a role that offers significant professional growth, diverse experiences, and the opportunity to impact the automotive sector positively, we would love to discuss this position with you further.