Benefits:

401(k)

401(k) matching

Dental insurance

Employee discounts

Paid time off

Training & development

Vision insurance

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Answer multiple lines with the ability to remain calm in stressful situations

Ability to collect customer information and input customer information following an intake format

Familiarity with Volusia/Flagler County areas a plus

Proficient typing and computer skills with Excel, Word and Microsoft knowledge

Data entry and familiarity with Microsoft office

Ability to learn new software

Experience filing rebates and warranty claims a plus

Scheduling and routing experience a plus

Provide office support and work well with others, team player

Familiar with HVAC or other mechanical trades is a plus.

HVAC CRM/Office Software experience or other dispatching software is a plus.

DFWP, EOE, References required.

Benefits:

Dental insurance

Paid time off

Referral program

Retirement plan

Vision insurance

Life Insurance

Schedule:

Monday - Friday

7:30 - 4:30

Work Location: In person

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure for short periods

Highly organized with the ability to prioritize projects and manage time effectively