Position Summary: To assist in achievement of the company’s strategic objective and annual goals through the delivery of exceptional service and support reflective of Good Life Brands (the Company) vision, mission, purpose, and values.
Responsibilities:
Create a care culture.
Create a positive customer experience.
Track and monitor performance metrics.
Achieve performance metrics through leading, coaching, training, and activity-based management of the sales team.
Assist in development of specific and marketing strategies, and other sales management techniques.
Establish goals and objectives for the sales team, monitor performance, and ensure that sales activity targets are achieved.
Formulate and implement strategies and sales practices to support a valid and growing sales pipeline, maximize sales performance and ensure excellent customer satisfaction.
Provide coaching, mentoring and assistance to the sales team through:
Sales calls
Sales follow-up process
System design
Presenting value proposition - Objection handling
Negotiating and closing
Support sales team’s efforts by applying analytical and creative problem-solving skills to meet customer requirements and/or convince customer to accept an alternative course of action.
Provide input, direction, and guidance with respect to customer needs.
Ensure sales team performs comfort survey, engineering analysis, and load calculation on every call.
Implement and track the success of new sales and marketing programs.
Develop compensation plans, performance objectives, training programs and process improvement.
Maintain effective relationships with all management and their teams to ensure that sales activities are in alignment with other company wide programs and initiatives.
Analyze marketing trends and sales data to assist in promotions for present and future business.
Review market analyses to determine customer requirements, volume potential, competitive pricing.
Develop sales campaigns to achieve goals of company.
Provide oversight and accountability for the sales team throughout the sales process including
making initial customer contact; analyze and determine customer product needs; generate and deliver sales in person; deliver and execute final contracts; manage additional customer needs up to final inter connectivity with our installation team.
Responsibilities:
Ensure technician-generated leads and marketed leads meet/exceed budgeted levels.
Conduct a weekly sales meeting the sales team to review performance and address challenges.
Ensure follow up calls on all unsold replacement leads within 48 hours.
Establish a ride along schedule.
Recruit and retain top sales professionals through the development and implementation of employee engagement strategies.
Motivate sales team to utilize the Company’s Sales System properly on every call.
Demonstrate technical expertise and maintain a high level of credibility.
Participate in all company sponsored training classes.
Maintain a courteous demeanor with customers and associates at all times.
Maintain a professional image at all times by wearing company approved apparel.
Abide by all standards of performance and ethics.
Follow all safety policies and procedures.
Perform other duties as assigned.
Position Requirements:
Associate degree in a related field preferred.
HVAC/Plumbing/Electrical sales experience preferred.
Bachelor or Advanced Degree in a related field preferred.
Minimum of 5 years of verifiable Sales and Marketing experience, preferably in residential service operation.
Proven sales and marketing experience to develop and execute successful sales and marketing strategies.
Knowledge of industry service requirements for residential and light commercial.
Proven, consistent track record of meeting and exceeding revenue objectives.
Proven success in building a team culture through recruitment, motivation, and training of staff.
Excellent verbal and written communication skills as well as excellent interpersonal skills.
Must have computer experience with Microsoft Office, Excel, PowerPoint, Outlook and Access.
Function in a team environment.
Valid driver’s license and approved to drive by Company’s insurance carrier.
Physical Requirements:
Office environment and local travel.
Climbing, lifting, standing, stooping, bending, crouching, kneeling, sitting, and reaching.
Occasionally lift 5-10 pounds.
Able to work under stressful conditions either verbal and/or physical confrontations.
Have good visual acuity to see and focus close, distance and peripheral vision with normal depth perception.
Willing to work extended hours, nights, or weekend, if needed.