Come join our ever-growing team!! Right Away Home Services is looking for a dispatcher to join our team. Your primary focus will be your dispatch responsibilities but you will also be responsible for answering inbound and making outbound phone calls to customers.
PRIMARY RESPONSIBILITIES
The Dispatcher reports to the Operations Managers and Call Center Manager.
Dispatch all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.
Manage the dispatch board to keep field personnel on the move and generate revenue. Make every effort to compress call scheduling effectively and maximize productivity.
Notify clients ahead of time without fail if the technician is not going to arrive at their home within the scheduled time window and re-scheduling the time at the client’s convenience.
Communicate with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to the Technicians. Every effort should be made to keep Technicians on the job.
Strictly adhere to the Dispatching for Profits Priority Service Schedule, including ensuring the “Right” technician is sent to the “Right” appointment.
Share the responsibility to ensure that all technicians arrive at their designated appointments on time.
Debrief Technicians after each call and insist that all employees collect payment immediately after each job is completed.
Obey the Right Away Code of Ethics, Team Rules, and Team Philosophy.
This job requires working out of our location at 5134 W. Idlewild Ave. Tampa, FL 33634.
About Us
If you’re looking for a fulfilling career in heating and cooling services in across Florida, Right Away Home Services is the place for you. Right Away Home Services was established in 2022, acquiring HVAC companies all over the state of Florida, all of our locations offering exceptional HVAC services and creating a dynamic work environment for our team members.
Who We Are
Right Away Home Services is dedicated to providing the highest level of reliable service for our customers’ comfort needs, and we extend this dedication to our team. Our workplace is built on integrity, teamwork, and continuous improvement. We believe in investing in our employees, providing ongoing training to keep everyone up-to-date with the latest technology and industry advancements.
We are more than just a service provider; we are a community.
Why Work With Us
At Right Away Home Services, we recognize talent and promote from within, ensuring our team members have ample opportunities for career advancement. We reward hard work and dedication with competitive salaries, great bonuses, and comprehensive benefits. Our supportive and inclusive work environment fosters professional growth and personal satisfaction.
What We Offer
Career Growth: We believe in nurturing our employees' potential. Many of our team members have advanced into leadership positions, thanks to our commitment to promoting from within.
Ongoing Training: All our technicians receive continuous training, ensuring you stay at the forefront of industry advancements and technology.
Community Involvement: Be part of a team that values community service and makes a difference through initiatives like Lennox’s Feel the Love campaign and supporting the Special Olympics.
Supportive Environment: Our friendly and professional team works together to achieve common goals, providing a supportive atmosphere where everyone can thrive.
Innovative Products: As a Lennox Premier Dealer, you’ll work with high-tech and innovative products, offering cutting-edge solutions to our customers.
Join Our Team
We’re growing and looking for dedicated professionals committed to delivering the best service. If you’re passionate about the HVAC industry and want to be part of a supportive, forward-thinking company, Right Away Home Services is the perfect place for you. Join us and build a rewarding career while making a positive impact in the community.