HVAC Service Technician

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Goods Electric Heating & Air

HVAC Service Technician

Youngstown, OH
Full Time
Paid
  • Responsibilities

    Goods Electric Heating & Air is in search of HVAC Service Technician to join our team!

    ** HVAC Service Technician**

    Full-time position Monday – Friday; Saturday On-Call Rotation

    Salary: $35,000 - $70,000+/yr

    Benefits include:

    • Accrued Paid Time Off
    • Retirement Plan with Match
    • Paid Holidays
    • Flexible Health Plan

    Goods Electric Heating & Air is adding a dedicated team member to the team that is a customer-oriented person that will uphold our core values and help us fulfill our core focus. We are seeking a candidate that has excellent customer service skills and the ability to help our customers with their needs!

    ** These are the HVAC Service Technician's expected, but not restricted to, daily responsibilities.**

    Responsibilities

    • Complete all general HVAC in-home service calls and system checks.
    • Establish customer rapport to sell the right products and services.
    • Educate and assist customers in choosing the best finance options and maintenance plans.
    • Understand your service criteria and hold yourself accountable for exceeding revenue goals.
    • Show yourself as professional and knowledgeable to win new referrals and repeat business.
    • Work alongside customer service, dispatch, and the warehouse to ensure overall success of the business.
    • Maintain a clean, organized job site and well inventoried truck.
    • Participate actively in al training exercises, morning meetings and one on one meetings
    • Train and mentor apprentices to ensure ongoing company growth
    • Be accurate and timely with invoices, timecards, curbside feedback and option sheets

    Competencies for Success

    • Listens with the intent to understand
    • Effectively articulates a position verbally and in writing
    • Open to feedback and demonstrate self-improvement
    • Self-awareness of how actions affect others
    • Understands that al conflict is not bad and is willing and able to handle customer objections as they come up
    • Open to ways of thinking outside of their own
    • Approachable and shows genuine interest in learning about others
    • Establishes personal connections with others
    • Sets personal goals
    • Proactively works with their Manager/Leader to achieve goals and objectives

    ** Key Roles**

    You have several overarching responsibilities. They need to be prioritized to make sure that the most important responsibilities take precedence.

    1. Customer Experience Consultant

    • Achieve customer centered solutions through insightful questioning and active customer engagement

    2. Home Safety Expert

    • Conduct thorough evaluations and ensure customers receive every solution necessary to enhance their home's brightness, safety, and comfortability

    3. Skilled Technician

    • Excel in technical proficiency for repairing and maintaining customer's HVAC systems

    4. Profitable Revenue Producer

    • Drive profitable growth by converting calls ran into loyal customers and Good Club Members

    5. Five Star Look Representative

    • Represent the company brand by adhering to a professional appearance through good personal hygiene, clean uniform and vehicle

    Core Values

    Unyielding Integrity | Extreme Ownership | Intentional Living | Enthusiastic Contribution

    Prizing Dreams |Simple Solutions | Unparalleled Service | Profitable Sustainability

    Core Focus

    We support homeowners by providing customer centered solutions for repairing, replacing and maintaining their electrical, heating and cooling systems so they can experience a bright, safe and comfortable home.

    Equal Opportunity Employer.