Job Description

We are an established HVAC services company that values a team mentality, customer service, and integrity, looking for an experienced Receptionist to work in our service department. You will work with our service team to capture incoming calls, assess technician notes and provide clients with service reports, provide general customer service, correspondence, and aid with scheduling and contract renewals. This position will work directly with our service management team and field team to provide the best care for our clients. This role may also get some exposure to some light administrative work. Responsibilities: * Answer multi-line phone system * Review notes from field team daily and assess information * Provide service reports to clients from daily notes as required * Process client requests and orders * Provide and record follow up communication with clients and vendors * Develop understanding of procedure requirements for specific clients to optimize customer service levels * Perform quality control follow-up calls whenever possible Job requirements: * Excellent verbal communication and phone skills * Excellent written communication skills * Excellent computer skills * Excellent organizational skills * Good understanding of cloud-based systems * Thorough knowledge of Microsoft Office software * Professional appearance and demeanor * Positive attitude * Reliable and punctual Job benefits: * Competitive pay (based on experience and skill level) * Bonuses available for job and employee referrals * Company provided phone * Health insurance plan (optional) * 401(k) (optional) * Future opportunities within the company Company Description Local customer-focused and technology-focused company with rapidly expanding client base in the Atlanta area. Our goal is to deliver the best customer service experience in the industry, and we are building the team to make that happen.

Company Description

Local customer-focused and technology-focused company with rapidly expanding client base in the Atlanta area. Our goal is to deliver the best customer service experience in the industry, and we are building the team to make that happen.