Benefits:

401(k)

Competitive salary

Dental insurance

Employee discounts

Free food & snacks

Paid time off

Wellness resources

Benefits/Perks

Competitive Compensation based on experience

401K

Dental Insurance

Supplemental Insurance

Discount Program

Paid Time Off

Paid Holidays

Sick Pay

Job Summary

We are seeking a professional and skilled HVAC and Plumbing Dispatcher/Administrative Assistant to join our team. In this role, you will receive emergency and non-emergency calls and make quick decisions to ensure the proper action is taken. The ideal candidate is highly organized with the ability to multi-task and work well under pressure.

Responsibilities

Receive inbound emergency and non-emergency calls

Collect and document information from callers

Prioritize calls according to the level of urgency

Transmit information to the appropriate person or department

Prepare/ Follow up with replacement and repair estimates

Manage multiple, ongoing opportunities particularly focusing on selling service agreements and new equipment

Manages the dispatch board to keep field personnel on the move, servicing clients and generating revenue

Communicates with customers accordingly to ensure

Communicates with technicians to ensure all post visit follow up tasks are completed accurately and promptly

Liaises with vendors and municipal authorities to secure permits and schedule inspections

Communicates with suppliers to procure parts and materials needed for customer projects

Assist operations manager with misc. tasks

Qualifications

High school diploma/GED

Previous experience as a Dispatcher or in a similar position

Excellent typing and data entry skills

Understanding of best practices and procedures for emergency response situations

Strong verbal and written communication skills

Highly organized with the ability to multitask and prioritize projects

Ability to work well under pressure

Ability to work with others

Must take pride in work

Able to self motivate

MUST HAVE EXCELLENT CUSTOMER SERVICE SKILLS

Knowledge of Microsoft Suite

Able to work under supervision