Benefits:

401(k)

Bonus based on performance

Employee discounts

Paid time off

Training & development

Benefits/Perks

Career Advancement Opportunities

Competitive Compensation

Job Summary We are seeking a positive, friendly Salon Coordinator to provide exceptional service to our salon guests. The coordinator will assist guests with the check-in and check-out processes, coordinate salon services, and process payments. Responsibilities also include maintaining communication with salon staff to coordinate appointment availability, answering guest inquiries, and completing guest service tickets promptly and accurately. The candidate must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

Monitor the maintain knowledge of salon operations and activities

Take reservations and answer questions via phone, email, and in-person

Build rapport with guests and identify their needs through friendly conversation and open-ended questions

Describe the features and amenities of salon

Ensure compliance with health and quality standards

Assist with photography for guest services as needed. (Training provided)

Social Media assistance

Product sales (Training Provided)

Qualifications

Friendly and outgoing personality

Familiarity with salon and hospitality industry standards

Proficient in English; knowledge of other languages is a plus

Computer literacy

Able to resolve issues with a customer-focused orientation

Able to lift 30 pounds

Prior salon experience/knowledge is a must. Must be open to constructive feedback and regular coaching to ensure knowledge within position. Training provided.