Job Description
THE FAIRFIELD INN BY MARRIOTT IN CAMBRIDGE/BOSTON IS SEEKING AN ENGAGING, FRIENDLY, DETAIL ORIENTATED EXECUTIVE HOUSEKEEPER. THE IDEAL CANDIDATE IS A HANDS ON INDIVIDUAL WHO IS READY TO WORK, IS DRIVEN TO IMPROVE GUEST SATISFACTION AND DEVELOP OUR TEAM OF ASSOCIATES. THE EXECUTIVE HOUSEKEEPER'S PRIMARY RESPONSIBILITY WILL BE TO ENSURE EXCELLENCE IN HOTEL CLEANLINESS AND GUEST SERVICE.
GENERAL RESPONSIBILITIES:
- Tour and inspect property on a daily basis and monitor for property cleanliness, safety and security, product quality and exceptional service throughout
- Work to continuously improve GSS scores
- Conduct self - audits to improve performance and cleanliness
- Recruit, interview and hire housekeeping associates for assigned hotel(s)/Meet regularly with General Manager and Human resources to review staffing, morale and any disciplinary situations/investigations
- Train and support all associates and ensure performance in accordance with established hotel brand/Colwen standards
- Assist in new housekeeping associate orientation and onboarding
- Ongoing review of staff to ensure adherence to established policies and procedures
- Participate in monthly reward and recognition meeting /celebrate hotel and associate achievements
- Establish and maintain open collaborative relationships with direct reports, team members and partner General Managers and Assistant General Managers
- Compliance with Federal & State Labor laws
- Maintain key control and lost and found and ensure staff is trained in both
- Plan work schedules and room assignments with minimum disruption to guest
- Perform technical and administrative duties, including, writing and reviewing reports, monitoring department checkbooks, ordering inventory
- Oversee ordering of housekeeping supplies to ensure correct par levels