Do You Have the Right Stuff?

At Happiest Baby, our customers always come first!  To ensure that our customers get the utmost in care and attention, Happiest Baby is looking for a full-time Customer Care Rockstar. We're looking for someone who will go above and beyond exceeding our customers' expectations, over the phone, through email and messaging, in a personable and creative style. As a customer care specialist, you will have the ability to act as a liaison for the customer.  You'll connect with new parents, learn about their babies, and provide them will detailed advice on improving their baby's sleep. Your work can directly improve people's lives by helping parents raise healthy and happy children.

Happiest Baby is on a mission to create solutions that make children and families healthier and happier – join us!

What You'll Do As Our Customer Care Specialist

• Communicate directly with customers via phone and Support Ticketing System.

• Work with new parents to improve their baby's sleep

• Diagnose and assist customers with tech troubleshooting steps

• Attract potential customers by answering product and service questions; suggesting information about other products and services.

Qualifications for our Customer Care Specialist

• 2-3+ years of customer service experience
• Highly proficient in Microsoft Office, including PowerPoint and Excel

Traits of a successful Customer Care Specialist

• Empathetic to customers and their reasons for contacting Happiest Baby
• Comfortable problem-solving tech issues and navigating a customer through the process
• Clear communicator who proactively anticipates customer needs
• Adaptable in a changing start up environment
• Embraces the “customer first” philosophy
• Friendly and outgoing personality with a “can do” attitude

About Happiest Baby:

Happiest Baby, Inc. is an established family brand and a mission-driven company dedicated to developing science-based solutions to the biggest challenges facing parents today. Their innovative products and services are boosting children's safety and emotional well-being and building happier, healthier families across the country and around the world.

The team is led by Dr. Harvey Karp, America's most popular pediatrician, child development expert, Assistant Professor of Pediatrics at the USC School of Medicine, and author of bestselling titles, The Happiest Baby on the Block and The Happiest Toddler on the Block which have sold millions of copies combined. His revolutionary discoveries in infant development, sleep and toddler communication have helped families for over 15 years. Over 3,000 Happiest Baby educators teach his innovations in hospitals and clinics across the US and in dozens of other nations. His work has been recommended as a trusted and beloved guide by millions of parents.

Building on more than 30 years of research, Happiest Baby, Inc. is venture-backed and about to launch a game-changing suite of products that will solve the top concern of new parents, exhaustion. These landmark products will improve the lives of children and their parents by leveraging the latest insights in infant sleep, bed sharing, breastfeeding, swaddling, and reducing the risk of SIDS and postpartum depression. Never again will parents stand by exhausted and helplessly while their baby cries!