Position Summary

Our client is a fast-growing organization that provides patients with a modern solution for urgent medical treatment and routine healthcare to improve their quality of life.

They are seeking a Receptionist who lives their core values of being caring, knowledgeable, and exceptional with a passion for serving our patients. This leader will exude positivity and demonstrate operational excellence, ownership of their business, and the expertise to act with a sense of urgency. Our team members deliver an impeccable patient experience and treat everyone like family. The Receptionist will be a trusted team member providing care to our patients and a trusted partner to the clinical team, center staff, and the Executive Leadership team.

Responsibilities

• Greeting and Registration
  • Welcome patients, visitors, and vendors in a friendly and professional manner.
  • Check-in patients, verify and update personal and insurance information.
  • Direct patients to appropriate departments or staff members.
• Appointment Scheduling
  • Schedule, reschedule, and cancel patient appointments using electronic medical record (EMR) systems.
  • Send appointment reminders and follow-up communications.
• Communication
  • Answer and manage incoming calls, emails, and faxes promptly.
  • Relay messages accurately to appropriate healthcare personnel.
  • Provide information about services, policies, and procedures.
• Administrative Duties
  • Manage patient records ensuring confidentiality and compliance with HIPAA regulations.
  • Process insurance claims and handle billing inquiries.
  • Collect and record patient payments and co-pays.
• Office Maintenance:
  • Ensure the reception area is clean, organized, and presentable.
  • Maintain office supplies and order new stock as needed.
• Patient Support
  • Assist patients with forms and documentation.
  • Provide information about wait times and ensure patients are comfortable while waiting.
• Collaboration
  • Work closely with healthcare providers and administrative staff to coordinate patient care.
  • Assist with special projects and other duties as assigned.

Qualifications

• High school diploma or equivalent; additional education in healthcare administration or related field is a plus.
• Proven experience as a receptionist, preferably in a healthcare setting.
• Proficient in using EMR systems and office software (e.g., Microsoft Office Suite).
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Knowledge of medical terminology and insurance processes is an advantage.
• Ability to handle sensitive information with confidentiality and professionalism.